Atul Yadav
Bengaluru
Summary
Motivated Computer Science Engineering student with strong communication skills and a passion for solving complex problems. Thrives in high-pressure environments, delivering results both independently and collaboratively. Dedicated to organizational goals and eager to contribute technical expertise and innovative thinking to a dynamic IT team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Advisor
Concentrix
04.2024 - 08.2024
- Delivered voice support to IT professionals and end-users, effectively troubleshooting hardware, network, and OS issues through remote access.
- Ensured high customer satisfaction by guiding users through technical solutions and maintaining detailed documentation of support interactions.
- Collaborated with cross-functional teams to escalate complex issues and continuously improve service delivery while staying updated on Lenovo products and services.
Mortgage Support Specialists
Transworld Systems India
11.2023 - 03.2024
- Provided exceptional international voice support for mortgage insurance payments, ensuring timely and accurate transactions on behalf of clients while maintaining a high level of customer satisfaction.
- Proactively resolved data discrepancies by liaising with U.S. insurance companies and clients, effectively communicating and clarifying information to ensure seamless processing.
- Diligently documented all interactions and updates related to mortgage insurance and insurance companies, contributing to a comprehensive knowledge base and enhancing operational efficiency.
Education
Bachelor of Engineering (BE) - Computer Science And Engineering
Sri Sairam College of Engineering
Bengaluru, India07.2023
Senior Secondary - Science
St Marks Public School
Agra, India06.2018
High School - Science
M.S.School Tundla
Tundla, India06.2016
Skills
- Java
- JavaScript
- HTML5
- CSS3
- Python
- SQL
- Data Structure & Algorithm
- Troubleshooting & Networking
- Spring Boot
- C
Accomplishments
- Ranked 5229th out of 189234 on ProjectEuler+ on HackerRank.
- Solved more than 255 problems on competitive coding platforms.
- Achieved a 5-star rating in Java and SQL on HackerRank.
Certification
- Completed certified program of Data Science in Real Life from John Hopkins University.
- Completed certified Internship program in Web Development of Exposys Data Labs and developed a COVID-19 tracking and management system.
- Completed L1 Technical Support Certification for Lenovo.
Projects
- Developed a mini-project of Apartment Management System using front-end technologies and SQL.
- Developed a mini-project of Fare-Calculator using Java and Android Studio.
- Developed a major project of a Virtual Mouse and Voice Assistant using Python.
Familiar with tools:- IntelliJ IDEA, VS Code, Git, Eclipse IDE, Microsoft office 365, Android Studio, Microsoft Dynamics 365, MySQL Workbench.
Additional Information
- Communication
- Problem Solving
- Multitasking
- Linguistic Abilities : English & Hindi
Timeline
Technical Support Advisor
Concentrix
04.2024 - 08.2024
Mortgage Support Specialists
Transworld Systems India
11.2023 - 03.2024
Bachelor of Engineering (BE) - Computer Science And Engineering
Sri Sairam College of Engineering
Senior Secondary - Science
St Marks Public School
High School - Science
M.S.School Tundla
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