Atulkumar Kashid
Assistant Operation Manager
Dadar east
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Operation Support Assistance Manager
Globalpayex.technologies pvt ltd.
08.2015 - 09.2025
- Handling Support Team for Clients, Support on Calls and Mails. Managing the team to reply to their queries and get them resolved in a timely manner.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Sales Lead
- Handling Calling Department & Complaint
- Leading a Team
- Meeting Clients on Field And Distributors Site
- Dealing with medicals & stores for application use.
- Coordinating with Company Team for Client Support.
- Handling Operation For Support Team.
- ( Last 3 years )
- Promotion in 2020 Appointed As Operation Support Assistant Manager
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Sales Executive
Kavita Landmarks Pvt Ltd
03.2013 - 07.2015
- Developed sales presentations to capture potential accounts.
- Generate new leads and strong partnerships to build sales pipelines.
- On-Site Sales ..
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Marketing Executive
Saarthi Software Technologies Software Pvt Ltd
08.2007 - 11.2009
- Supporting all types of Calls Related to the Business.
- Handling Calling Department & Complaints.
- Handling Technical Department & Support
- Interpret between Client & designer
- Planned and executed events and marketing programs to increase qualified leads.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Developed and implemented targeted digital strategy to improve business performance.
- Collaborated with developers, advertisers and production managers to market products and services.
- Consulted with product development teams to enhance products based on customer interest data.
Education
T.Y.BA - English Language
05-2016
MS-CIT - Computer course
04.2001 -
Language Diploma - Computer Applications Development
04.2001 -
Skills
Team leadership
Timeline
Operation Support Assistance Manager - Globalpayex.technologies pvt ltd.
08.2015 - 09.2025
Sales Executive - Kavita Landmarks Pvt Ltd
03.2013 - 07.2015
Marketing Executive - Saarthi Software Technologies Software Pvt Ltd
08.2007 - 11.2009
Maharashtra Stare Board of Technical Education - MS-CIT, Computer course
04.2001 -
National Institute of Information Technologies - Language Diploma, Computer Applications Development
04.2001 -
Yashwantrao Chavan Open University - T.Y.BA, English Language