Atul Kumar Pandey
Customer Support Engineer/ Service Engineer
Lucknow, Uttar Pradesh
Summary
To make a positive impact in my field of activity leading to organization growth by creative application of my value based conviction and professional divinity by putting my all efforts in the work assigned to me in an organization where I can grow along with organization. Personal Strength Strong inter-personal organization Skill Excellent communication skill Sincerity toward job & punctuality Able to cope under pressure Can work independently or as a part of team
Overview
8
8
years of professional experience
Work History
Service Engineer
Shibaura Machine India Pvt. Ltd. (Formerly Known As Toshiba Machine (Chennai) Pvt. Ltd.)
Delhi
06.2015 - 04.2018
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Analyzed and evaluated performance and optimized efficiency.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Investigated and corrected mechanical problems with machinery.
- Organized and directed maintenance shutdowns and startups.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Resolved customer complaints in prompt, polite and professional approach.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Installation & Comissioning of New Injection Moulding Machines.
Customer Support Engineer
Milacron India Private Limited
Lucknow
04.2018 - Current
- Handling Engineer in Service
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered incoming support i& troubleshooting via chat, phone and email.
- Installed and comissiones various model Toggle, RAM, Two Platen, All Electric, Two color Injection Moulding Machines in fields.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Organized and directed maintenance shutdowns and startups.
- Adjusted machine settings to maximize performance and equipment longevity.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Resolved customer complaints in prompt, polite and professional approach.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Collabe with sales team and focus on cusotmer demand to get the orders.
- Quotation preparing of machine spares and processing for readiness and dispatch.
- Work on Spare & Service revenue and focus to merge with cusotmer requirements.
- Identify cusotmer machines and convince cusotmers to get retrofitment orders.
- Work very closely with cusotmer to understand their new projects and support them technically.
Education
B.E - Mechanical, process
Institute of Engineers India
Diploma - Mechanical
Government Polytechnic
Skills
MS officeAutoCAD
Equipment installation
Operational Support
Staff Training
Root Cause Analysis
Data Collection
Cusotmer Support
Interpersonal Communication
Time Management
Communication
Customer Satisfaction
Problem Solving
Additional Information
- Achievements , Secured 1St position in Mechanical Department. Lead every year as a house captain in college Annual games. Leading and functioning all activities of National Service Scheme (NSS) in college.
Timeline
Customer Support Engineer
Milacron India Private Limited
04.2018 - Current
Service Engineer
Shibaura Machine India Pvt. Ltd. (Formerly Known As Toshiba Machine (Chennai) Pvt. Ltd.)
06.2015 - 04.2018
B.E - Mechanical, process
Institute of Engineers India
Diploma - Mechanical
Government Polytechnic