Atul Narayan Narayan

Technically savvy professional with nearly 19 years of experience in IT Service Operations entailing Application Support & Deployment, Project Management, system implementation, solution scoping, integration and Delivery Management with tier 1 and tier 2 telecom operators in India, middle east, Africa, South America , Caribbean & Pacific.

• Father's Name: Sh. J.N. Pandey
• Date of Birth: 06/25/1982
• Nationality: Indian
• Marital Status: Married

• Kyndryl Solutions Pvt. Ltd., 05/2022, Present, Lead II, Software Engineering - Development, Pune, Maharashtra, India, VIL Telecom, Managing SDP Platform for VIL Telecom: Leading the development and maintenance of the Service Delivery Platform (SDP) for VIL Telecom, overseeing the design, implementation, and optimization of software solutions to meet client requirements and enhance platform performance. Assisted in ISO audit procedures for SDP, ensuring compliance with ISO standards and regulatory requirements., Managing FileNet Platform for VIL Telecom: Spearheading the management and enhancement of the FileNet platform for VIL Telecom, collaborating with cross-functional teams to ensure the seamless integration of FileNet solutions with existing infrastructure and applications. Contributed to the ISO audit process for FileNet platform, ensuring adherence to ISO standards and facilitating audit procedures., System Upgrades: Facilitated system upgrades for both SDP and FileNet platforms, coordinating with technical teams to ensure smooth transition and minimal disruption to operations., DOT Data Requirement: Provided support in meeting Department of Telecommunications (DOT) data requirements, ensuring that SDP and FileNet platforms comply with regulatory data standards and guidelines.
• Estel Technologies, 10/2019, 05/2022, Senior Manager, Gurgaon, Haryana, India, MTN Uganda, Planning, coordinating and supervising technology changes; providing technical support to resolve IT issues, Leading complete portfolio of projects including budgeting, planning, vendor selection and execution, Implementing project plans within present budgets and deadlines, Interacting with Junior Staff to discuss important aspects of project’s activities, Extending technical support by troubleshooting L3 issue for customers, Gathering & analysing business requirements and assisting developer to design the solutions, Collaborating with all departments to conduct analysis, investigation & diagnosis of root cause of problems; updating metrics for service performance and ensuring internal customer satisfaction on a regular basis, Defining service standards and guidelines, governance structure that serve as benchmark for excellent service delivery, Investigating status of customer’ OSS/BSS infrastructure, mapping customer requirement and devising solutions involving product features roadmaps, Acting as Solutions Architect; driving monthly service reviews & evolution forums with client, integration with project counterparts including proactive problem management, daily change calls and incident management, Administering Datacentre and Server Set-up Activity with clients & vendors for smooth running of the IT infrastructure, Coordinating with Developer for new change request follow-up for new patches with Development Team across India & overseas clients, Training Site Team on latest technologies & any enhancement related to support and troubleshooting
• Telemune Software Solutions, 05/2011, 10/2019, Senior Project Manager, Noida, Uttar Pradesh, India, Global exposure, responsible for Business Operations Management / Account Management for 50 carriers as clients in global markets like INDIA, AFRICA, South America and CARIBBEAN., Deft in managing and leading teams for running successful process operations & experience of developing procedures., A keen planner, strategist and implementer ensuring efficient service and resource management., Strong technical, analytical and problem solving skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs., Comprehensive problem solving abilities, Ability to deal with people diplomatically, willing to learn, Team facilitator., Implementation of CRBT ( call ring back tone), MCA ( missed call alert), VMS ( Voice mail service, VSMS ( Voice SMS), Welcome SMS service’s for around 50 telecom operator around the world., Implementation of Dialogic card over Sigtran and SS7., Implementation of Sangoma card over SS7., Implementation of Air Interface and diameter charging., Implementation of SMPP Client., Installation of Oracle server and client DB., Writing scripts for log backup, cdr generation and Oracle DB backup., Implementation of tomcat application server over apache web server., UAT testing with the client and getting their issues resolved.
• ACL -Wireless Limited, 09/2005, 05/2011, Senior Network Engineer, Noida, Uttar Pradesh, India, Maintain over 100 Linux servers (Red Hat) through five datacenters., Manage installation, patching, monitoring, backups, disaster recovery/business continuity strategies, troubleshooting, Application enhancements and modifications, Actively handling the connectivity issues related to VPN Tunnel and SMPP Connectivity from our end as well as the operators end, Configuration & troubleshooting of Network Monitoring Tools like Hyperic and Splunk., Maintenance, implementation & troubleshooting of Firewall configurations., Installation, administration, configuration and management of web servers like Apache, Tomcat, Resin, Boss., Installation, administration, configuration and management of databases like RDBMS (MySql, PostGres), ODBMS (Versant)., Regular Backups, Regular Server Management and System Performance Management., Working in a team of 16 Network Engineers and providing support at L3 level., Team Building and imparting induction to new joinees., Handling new Deployments. Performing Middleware administration., Providing on call support 24
• 7., Maintenance and management of linux servers.
• Samtac India Pvt Ltd, 01/2005, 09/2005, Network Engineer, New Delhi, Delhi, India, Proactively monitored and administered production and development servers remotely and at the data center., Provided 24/7 on call availability by means of cell phone, instant messaging and e-mail., Improved system security by limiting users using unjustified root access., Built optimized and patched Linux kernels and mission-critical daemons with CPU optimizations to provide functionality not available in stock kernels and software, performance and reliability., Designed and implemented backup procedures., Actively participated in disaster planning., Researched new software and evaluated new hardware prior to using it in production mode., Negotiated with vendors in cases of hardware failures or software issues.