Audrey Douglas
Greenfield
Summary
Compassionate Care Manager with hands-on experience in delivering support services through internships. Demonstrated ability to collaborate with individuals to address diverse needs. Committed to driving community well-being and continuously enhancing professional skills.
Overview
6
6
years of professional experience
Work History
Healthcare Coordinator
CICOA Aging and In-Home Solutions
Indianapolis, IN
03.2026 - 07.2026
- Assisted Ground Game Health clients of Anthem Insurance by managing a caseload of 40 remotely.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Analyzed client needs to tailor support services and resources effectively.
Case Manager
CICOA Aging & In-Home Solutions
Indianapolis
05.2025 - 03.2026
- Served caseload of over 60 clients to provide support and coordinate Medicaid services.
- Provided LOS Assessments and maintained monthly communication with over 60 clients.
- Employed CICOA’s Care values to enhance client interactions and foster trust.
Customer Service Delivery Driver
Kroger
Indianapolis
04.2024 - 05.2025
- Coordinated and delivered orders and groceries to 25+ customers daily, ensuring high-quality customer service.
- Ensured accuracy of log and route documents, including issue reports and return management.
- Utilized route-planning tools to enhance timely customer order fulfillment.
File Manager & Creation Specialist
TheBest Claims Solutions
Indianapolis
01.2022 - 02.2024
- Interacted remotely with over 30 policyholders daily to establish estimates on contents lost or damaged in their insurance claims.
- Managed over 25 contractors who account for contents via inspection of claimed property and supervised the process for over 30 claims daily.
- Provided quality assurance on receipts, reports, and documents processed for policyholder claims.
Head Cashier
The Home Depot
Indianapolis
08.2020 - 02.2022
- Supervised over 20 cashiers, coordinated daily schedules, and enforced store policies for all under my supervision.
- Facilitated customer service to streamline transaction processes.
- Handled cash and operated various POS systems during over 1000 transactions.
Education
Bachelors of Social Work -
Indiana University-Purdue University-Indianapolis
Indianapolis, Indiana05-2025
Technical Certificate - Indiana College Core
Ivy Tech Community College
Indianapolis05-2022
Skills
- Case Management
- Data Analysis
- Time Management
- Patient Advocacy
- Computer Programs
- Problem Solving
- Software applications
Internships
- Flourished Disabilities Case Management - CICOA Aging and In-Home Solutions
- Indianapolis
- Aug 2024 – May 2025
- General Staff - Dayspring Emergency Family Shelter
- Aug 2021 – Dec 2021
Military Service
- United States Navy
- 2015-2019
- Rate: Machinist Mate
Timeline
Healthcare Coordinator
CICOA Aging and In-Home Solutions
03.2026 - 07.2026
Case Manager
CICOA Aging & In-Home Solutions
05.2025 - 03.2026
Customer Service Delivery Driver
Kroger
04.2024 - 05.2025
File Manager & Creation Specialist
TheBest Claims Solutions
01.2022 - 02.2024
Head Cashier
The Home Depot
08.2020 - 02.2022
Technical Certificate - Indiana College Core
Ivy Tech Community College
Bachelors of Social Work -
Indiana University-Purdue University-Indianapolis