Audrey Reed
Atlanta
Summary
Results-driven IT professional with robust background in system monitoring and maintenance. Capable of identifying and resolving technical issues efficiently, contributing to seamless operations and enhanced system performance. Valued for strong collaborative skills and adaptability in dynamic environments, ensuring reliable and secure system functionality.
Overview
7
7
years of professional experience
Work History
Systems Monitor
Meijer
Carmel, IN
04.2023 - Current
- Monitored system performance to support optimal operation across various platforms.
- Analyzed data trends and offered assistance in identifying potential issues in system functionality.
- Collaborated with IT teams to facilitate software updates and enhancements.
- Conducted regular audits to support compliance with operational standards.
- Maintained accurate inventory records for hardware assets to aid in tracking equipment lifecycles and warranty statuses.
- Assisted in migrating legacy systems to newer platforms with minimal disruption to end-users or production environments.
- Worked with cross-functional teams to resolve complex technical issues to help minimize negative impacts on business operations.
- Provisioned new software and hardware for use according to established security policies.
- Managed onboarding and offboarding processes for employees.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues effectively.
- Resolved issues and escalated problems while providing knowledgeable support and quality service.
- Maintained a flexible schedule and responded to after-hours and weekend emergencies.
Cashier
Pika llc
Carmel, Indiana
07.2021 - Current
- Processed cash register transactions, inputted product costs, and gave back change.
- Adhered to cash handling policies and procedures.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Answered questions regarding special and seasonal products.
- Employed suggestive selling techniques to promote special and popular products.
Senior Cashier
Heavenly sweet kones
Sheridan, IN
06.2019 - 07.2021
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.
- Cultivated pleasant and cooperative work environment for cashiers.
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Opened up and operated cash register to relieve long lines at peak shopping times.
- Kept drawer currency sorted, wrapped, and organized.
- Checked prices on request of customer or when products cannot be properly scanned.
- Handled exchanges, returns and escalated customer complaints according to company policy.
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Processed daily receipts for purchases, refunds, and exchanges.
- Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
- Directed team to maintain consistent stock levels and organized shelving around cashier areas.
- Observed cashiers to spot performance issues, security problems, and unauthorized behaviors.
- Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information.
- Offered guests and staff safe environment by strictly enforcing company rules.
- Guided staff in absence of direct supervisors.
- Oversaw compliance with prescribed health and safety guidelines to reduce infectious spread among staff and customers.
- Managed employee performance through disciplining, coaching, and counseling.
Education
Bachelor of Science - Robotics Engineering
Purdue University
West Lafayette, IndianaBachelor of Science - Information Technology
Purdue Global
West Lafayette, INSkills
- Conflict resolution
- Customer service excellence
- Maintaining system operations
- Employee training
- Cash handling
- Hardware maintenance
- Desktop troubleshooting
- Vendor coordination
- Technical support
- Offboarding and onboarding
- Diagnosing issues
- Teamwork
- Quick learner
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Self motivation
- Technical troubleshooting
Timeline
Systems Monitor
Meijer
04.2023 - Current
Cashier
Pika llc
07.2021 - Current
Senior Cashier
Heavenly sweet kones
06.2019 - 07.2021
Bachelor of Science - Robotics Engineering
Purdue University
Bachelor of Science - Information Technology
Purdue Global