Summary
Overview
Work History
Education
Skills
Accomplishments
Key Deliverables
Training Programs Attended
Projects
Languages
Affiliations
Certification
Websites
Personal Information
References
Timeline
Generic
Audumbar Motiram  Shinde

Audumbar Motiram Shinde

Kubera Sankul,Riddhi Bulding,Flat No.B-402

Summary

Seeking assignments in Project Management / Maintenance /sales & Service/Management with an organization of high repute. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director(Sales & Operations)

M/s. Jizhi Mechatronic India Pvt.Ltd.
Pune
01.2019 - Current
  • Sales and services of Full Automatic Balancing machines, All types of Armature Line Machines.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Managed budgeting and financial planning processes for the organization.
  • Built strong referral network to generate new business opportunities.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Operation & Business Head - India

M/s. Hangzhou Jizhi Mechatronic Co.,Ltd.
Pune
05.2018 - 01.2019
  • Manufacturing of Full Automatic Balancing machines, All Types of Armature Line Machines.
  • Negotiated contracts with suppliers and customers to maximize profitability.
  • Reduced costs by examining operations for inefficiencies, eliminating waste and renegotiating contracts.
  • Organized meetings between senior management team members to discuss strategic plans.
  • Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Oversaw employee hiring, recruitment and training for multiple business locations.
  • Designed professional training and development programs for support staff.
  • Successfully negotiated with vendors to receive best pricing and terms.
  • Established goals for business profit and growth, reflecting company's mission statement.
  • Rolled out innovative employee training program to boost worker education and improve customer satisfaction.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Sr-Manager - Sales & Service

M/s. Schenck R0tec India Ltd.
Pune
04.2006 - 05.2018
  • Manufacturing of Balancing machines, Dyno, Vibration monitoring systems.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Organized special events such as conferences or training sessions for employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Quality Inspector, Production Engineer, R&D Engineer, Customer Support Executive

M/s. Aar-em Electronics Pvt.Ltd.
Pune
11.1996 - 03.2006
  • Manufacturing of On-Line UPS, Off line UPS, Investors, Currency detecting & counting machines
  • Provided technical support to customers via phone, email and remote access tools.
  • Coordinated with other departments to ensure timely resolution of customer complaints or requests.
  • Noted, documented, and quantified customer queries to deliver accurate quotes and estimates.
  • Analyzed customer feedback data to identify trends in product performance or usage patterns.
  • Delivered consultative support to guarantee customer and consumer satisfaction.
  • Compiled reports summarizing daily activities such as call volume, average time per call.
  • Participated in regular meetings with management team to discuss progress updates and challenges encountered during the day-to-day operations.
  • Implemented changes based on feedback received from customers regarding product features or usability.
  • Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
  • Created detailed documentation of customer service interactions in a centralized database system.
  • Developed scripts for automated processes that improved response times for customers' inquiries.
  • Used risk identification tools to recognize and respond to clients in danger of canceling services or products.
  • Updated support manuals and guides to smooth assistance processes for support staff.
  • Maintained a high level of professionalism when dealing with difficult customers or situations.
  • Monitored incoming calls and emails from customers; responded promptly as needed.
  • Troubleshot complex problems using advanced diagnostic techniques.
  • Assisted customers with installation, setup, customization and troubleshooting of hardware and software products.
  • Configured computer systems, installed software applications and performed upgrades according to company standards.
  • Managed and sorted customer portfolios to accurately track customer satisfaction.
  • Resolved complex and escalated support issues.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Implemented company-wide policy changes and initiatives to improve support capabilities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Increased customer satisfaction rating 15% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Master of Science - Electronics

Shivaji University Kolhapur
Kolhapur
04-1996

Bachelor of Science - Electronics

Shivaji University Kolhapur
Karad
05-1994

Secondary School certificate Examination -

Pune Board
Devapur ,Satara.
03-1988

SSC -

Pune Board
Arag,Sangli.

Skills

  • Contract Negotiation
  • Project Coordination
  • Business Planning
  • Business Administration
  • Budget Control
  • Staff Development
  • Contract Management
  • Logistics Management
  • Operations Management
  • Business Development
  • Project Management
  • Staff Management
  • Innovation Management
  • Organizational Development
  • Financial Reporting
  • Corporate Communications
  • Sales Management
  • Creativity and Innovation
  • Verbal and Written Communication
  • Legal and Regulatory Compliance
  • Team Management
  • International Business
  • Contract and Vendor Management
  • Budget Management
  • Issues Resolution
  • Negotiation
  • Strategic Planning
  • MS office

Accomplishments

  • Generated the confidence in the customers to buy products from our organization.
  • Achieved sales target and kept happy clients by providing service support round the clock.
  • Implementation of project on production line cycle time and to reduce fatigue to the worker.
  • Shut down Planning of the machine for maintenance work as and when opportunity will get to avoid major breakdown loss.
  • Overall Machine downtime reduced effectively through proper preventative maintenance activity.
  • On time breakdown analysis with CA/PA to avoid recurrence or repeating of breakdown.
  • Received best performance award for the year 2007-2008, 2010-2011.
  • Minimized breakdown time by developing critical as well as key spares
  • Decreased trends in breakdown hours and achieve it as per interim target/as per international standards by resolving the breakdown on top priority also with maintaining critical spares at customer end.

Key Deliverables

  • Managing profitability of company operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.
  • Designing and executing systems and processes for monitoring and controlling resources thereby improving the operational efficiency.
  • Handling project activities involving working out various requirements with respect to project, preparation of project schedule, machinery and manpower requirement for overall project operations and for ensuring timely completion.
  • Monitoring Business growth, site operations with respect to project schedule, monthly programmed and taking corrective steps to arrest any slippages.
  • Handling erection, commissioning of all automatic / semi-Automatic machines & equipment's to ensure the completion of projects within stipulated time/cost parameters.
  • Supervising per-commissioning and commissioning activities in adherence to the process license requirement and company's standards and specifications.
  • Monitoring business processes and procedures to ensure timely accomplishments of targets within time parameters.
  • Developing and following up with vendors for timely procurement of materials to facilitate minimizes of breakdown maintenance cost; conducting inward inspection of the goods received.
  • Designing and implementing quality system and quality plans to ensure high quality standards.
  • Preparing and maintaining necessary documents to comply with quality systems and quality plans, to meet statutory quality standards including coordination with external agencies.
  • Carrying out inspection tests for determining the effectiveness of the equipment's/ plants keeping in view the performance, safety & quality standards.
  • Allocating the resources, optimizing the available time, reducing cost and thereby enhancing profitability.
  • Reviewing and monitoring the capacity of various equipment's and manpower for maximum utilization and ensuring maximum efficiency.
  • Team development, training & assess performance appraisal of team members.

Training Programs Attended

  • Attended training and seminar on how to achieve the target at shanghai china.
  • Training on advanced balancing technology in SCHENCK GMBH in year 2007.
  • Induction training on balancing technology in SCHENCK R0TEC INDIA LTD.
  • Training on Siemen's automation technology PLC , HMI & Drives.
  • ISO 9001 quality management system and Qualified internal lead auditors for QMS 9001-2000 version.
  • Safety work training at FORD, FIAT, GM, TATA.
  • Advanced training on, CUSTOMER EXCELLENCE.

Projects

Attending yearly conference & exhibitions at shanghai CHINA. Knowledge of GST & all tax filling, Generation of new enquiry based on product, execution of orders with all aspects of legal, commercial etc. Hands on experience of successful operation of Private Limited company with goods import/Export activity. Installation, Commissioning, production support, Training, AMC for fully automatic crankshaft balancing machine & Full automatic armature balancing machines .e.g fiat, GM, Bosch, Lucas TVS, Minda etc. Installation and commissioning production support, Training for fully automatic crankshaft balancing & Masscentring machine. M/S Fiat India automotive Ltd ,Pune. Installation & commissioning of all types of balancing machines, customer training & on site customer support. Providing supports for automated balancing machine as, FORD, TATA, VW etc. Installation and commissioning all types of on-line & off-line ups with training to customer.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Delivered Balancing machines training to employees of FIAT,TATA,FORD,GM,cummins and maney more.
  • NCC B Certificate.

Certification

  • Course on PC ARCHITECTURE,REPAIR & MAINTENANCE From Govt.Collage Of Engineering Pune-5.
  • Completed Certificate course on Simens PLC,S7-200-300-400,HMI OP-7 .

Personal Information

Experienced sales professional with a track record of success in exceeding sales & Service targets and building strong client relationships. Customer-focused and detail-oriented administrative assistant with over 26 years of experience managing busy office environments.

References

References available upon request.

Timeline

Director(Sales & Operations)

M/s. Jizhi Mechatronic India Pvt.Ltd.
01.2019 - Current

Operation & Business Head - India

M/s. Hangzhou Jizhi Mechatronic Co.,Ltd.
05.2018 - 01.2019

Sr-Manager - Sales & Service

M/s. Schenck R0tec India Ltd.
04.2006 - 05.2018

Quality Inspector, Production Engineer, R&D Engineer, Customer Support Executive

M/s. Aar-em Electronics Pvt.Ltd.
11.1996 - 03.2006

Master of Science - Electronics

Shivaji University Kolhapur

Bachelor of Science - Electronics

Shivaji University Kolhapur

Secondary School certificate Examination -

Pune Board

SSC -

Pune Board
  • Course on PC ARCHITECTURE,REPAIR & MAINTENANCE From Govt.Collage Of Engineering Pune-5.
  • Completed Certificate course on Simens PLC,S7-200-300-400,HMI OP-7 .
Audumbar Motiram Shinde