Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic
Augustin Solomon

Augustin Solomon

Regional Operation Manager
Hubli

Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Seeking Managerial Assignments in Operations Management with a growth-oriented organization preferably in the Banking / Financial Services Industry

A competent professional with over 20 Years of experience in the areas of Retail Asset Operations, Presently employed with Axis Bank Ltd in Retail Asset Operation. Managing a team of 40 members.

Overview

20
20
years of professional experience

Work History

Regional Operation Manager

Axis Bank Ltd
Rest of Karnataka
09.2019 - Current
  • Handling Operations for Home Loans and mortgages, Auto Loans, Commercial vehicle loans, Commercial equipment loans, Used Car Loans, Personal Loans, and Overdraft loans for the Rest of Karnataka
  • Ensuring all the files get processed in time with quality and compliance
  • Monitoring Disbursement, PDD, File Movement, Equity Mortgage creation Tracking, 1st EMI Cheque deposit on EMI Cycle, NACH Curing, Unpaid DD, PF Clearance, ROC creation, FSD Tracking, Vendor Management, customer escalation, Priority Sector Lending, Insurance Issuance, Location TAT, NPS, PHA (CTR / CTC / CTB) Document Handover post loan closure, Waivers, Income leakage, and Cross selling
  • Ensuring Policy adherence, improving the process, and reducing the TAT
  • Impart training for the Sales and Credit team from Operations & Policy perspective (KRAs)
  • Handling a Team of 40 across the region and training, coaching, and managing resource for smooth Operation processes in the region
  • Ensuring the quality of files and documents while processing the files with low audit queries
  • Successfully handling operations with an increase in volumes across locations in the region
  • Resolving critical Operations and Customer service issues
  • Conducting Self-audits during location visits and avoid any future process lapse.

Regional Head - Operation

IIFL HOME FINANCE LIMITED
TamilNadu, Kerala, and Karnataka
09.2015 - 09.2019
  • Handling Operations for Home Loans and mortgages for Tamilnadu, Kerala, and Karnataka
  • Ensuring all the files get processed in time with quality and compliance
  • Ensuring Policy adherence, improving the process, and reducing the TAT
  • Impart training for the Sales and Credit team from Operations & Policy perspective (KRAs)
  • Handling customer escalation and resolution of queries for the region
  • Handling a Team of 15 across 3 states and training, coaching, and managing resource for smooth Operation processes in the region
  • Ensuring the quality of files and documents while processing the files with low audit queries
  • Successfully handling operations with an increase in volumes across locations in the region
  • Resolving critical Operations and Customer service issues
  • Ensuring cash and banking on time
  • Conducting Self-audits during location visits and avoid any future process lapse.

Senior Team Member (Manager)

Kotak Mahindra Bank Ltd
Tamilnadu
08.2013 - 09.2015
  • Responsible to manage the File review process – file/document scrutiny for customer documents / basic document check based on policy / Standard Operating Process for End to End
  • (Login – Sanction – Disbursement – Customer care) expect Credit process
  • Responsible for ensuring Sanction, Disbursement, and payment dispensation / tracking for Home Loans, Personal loans, CV loans, and Education loans as per defined metrics
  • Responsible for ensuring the process for tracking and collection of Post Disbursement Documents (PDD)
  • Ensure Charge creation on CERSAI is in line with the regulatory requirement
  • Attending all escalations with regard to loans - post disbursal
  • NOC/NDC/ SOA/ IC/ PC/Amort/CCMS Complaint/HL original documents release/Welcome letter/ Refund/Loan closure and Part payment adjustment/ ECS updating/ Claims of Insurance/Collection Issues/ DRE Posting/ Franking Agreements / Vendor Bills scrutiny, preparation and Maintaining records / Cibil Updating
  • Document Management: Responsible for managing end-to-end processes for Document Management
  • Ensure that the documents are stored in a proper, safe vault with all regular maintenance and document security checks
  • Responsible for servicing the Retrieval requests as per the agreed timelines
  • Ensuring control over all Documents pertaining to disbursed and Live accounts and also ensuring Periodical Reconciliation of Title Documents & Credit files
  • General: Responsible for process delivery within the agreed TAT
  • On receipt of the title deed creating the oral mortgage
  • Pre-Emi cheque Presentation
  • Monitoring Processes and continuously exploring options for process improvements
  • Creating a Dash Board culture / Management Information Process.

Assistant Manager

ICICI Bank Ltd
01.2011 - 08.2013
  • Responsible to manage the File review process – file/document scrutiny for customer documents / basic document check based on policy / Standard Operating Process for disbursement
  • Responsible for ensuring Disbursement and payment dispensation / tracking for Home Loans as per defined metrics
  • Responsible for ensuring the process for tracking and collection of Post Disbursement Documents (PDD)
  • Quality check - Credit Review (Post disbursement): Responsible for conducting sample Credit reviews of the files based on the Risk / Credit policy / OG laid out by the company from time to time
  • Responsible to publish periodic MIS / highlight all material deviations in the files to the management and the respective teams
  • Leverage the use of quality tools in providing feedback to the respective teams and ensuring corrective action and training
  • Drive Dashboard culture to monitor and track the Quality Levels of the Files from each location
  • General: Responsible for process delivery w/in the agreed TAT
  • Monitoring Processes and continuously exploring options for process improvements
  • Creating a Dash Board culture / Management Information Process.

Team Leader

TCS Eserve Ltd
JUL 2006 to JAN 2011
07.2006 - 01.2011
  • Application of Various Modes of Payment from the Accounts Receivables
  • Processing Refund requests
  • Investigation of missing payments of the cardholders
  • (Swift, Chaps, BACS, Branch, Cheque & Agency Payment)
  • Re-pricing Cash Advance/Balance Transfer
  • Processing Stop Cheque request
  • Refund the credit balance to the cardholder’s account
  • Add Direct Debit to the customer’s account
  • Perform periodic quality checks by doing Risk and Control Self-Assessment (RCSA)
  • Prepare daily/weekly/monthly MIS reports and publish them to the client
  • Attend Weekly/Monthly Client calls and share the Minutes of the Meeting
  • Review of Internal Documents such as Process notes, COB (continuity Of Business) / BIA (Business integrated application) Documents and obtain sign-off from stakeholders
  • E-mail monitoring & Query handling
  • Identification and Evaluation of Risks and Issues and implement effective mitigation strategies
  • Drive process efficiencies by identifying opportunities and creating value through Process improvements
  • People management: Plan for Cross training
  • Conduct Error analysis for the team
  • Coach team members and conduct monthly one to one sessions with team members
  • Projects and Achievements: Automated TRAMS rejects processing that enabled the client to save 1.5 FTE per month with 100% accuracy
  • Have done a Project on Paper Save where email can be used instead of paper to get approval for the process Stop cheque confirmation and internal payment approval, thereby saving the printing cost, paper cost & storage place
  • Have done a project on unallocated suspense items
  • Automated Report downloads process without any manual intervention which reduces the UPT from 1 hrs to 14 min
  • Rewards & Recognition: Individual Unicorn Award winner for the consistent performance
  • Innovator Award received for the idea provided to reduce the processing time
  • Star of the Month award received for stupendous performance & consistent service excellence
  • Awarded “Zero D” Award for achieving nil defects for the month
  • Successfully completed the Site COB testing at Chennai.

Processing Executive

Nittany Outsourcing Services Ltd
JUN 2005 to JUL 2006
06.2005 - 07.2006
  • Involved in consistently achieving Targets with a production increase in volumes
  • Coordination of efficient operations
  • Focus on customer care.

Account Assistant

Muthood Finance pvt Ltd
NOV 2003 to FEB 2005
11.2003 - 02.2005
  • Teller
  • Mail Queries
  • Issuing Western Union Money Transfer
  • Applications Used: ECS+ (Vision +), ACWS, FileNet, TRAMS, Finnone, Finacle & CHAMPS (Rumba), RADAR, and Neqleus3D (to generate reports for the team on an hourly basis), MS-Office.

Education

MBA - HR - undefined

Vinayaga Mission University

B.A - History - undefined

Manonmaniam Sundaranar University

Skills

Performance tracking proficiency

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Personal Information

  • Father's Name: Caldwel
  • Date of Birth: 07/01/1981
  • Marital Status: Married

Disclaimer

I hereby declare that the above information given by me is true to my best knowledge.

Timeline

Regional Operation Manager

Axis Bank Ltd
09.2019 - Current

Regional Head - Operation

IIFL HOME FINANCE LIMITED
09.2015 - 09.2019

Senior Team Member (Manager)

Kotak Mahindra Bank Ltd
08.2013 - 09.2015

Assistant Manager

ICICI Bank Ltd
01.2011 - 08.2013

Team Leader

TCS Eserve Ltd
07.2006 - 01.2011

Processing Executive

Nittany Outsourcing Services Ltd
06.2005 - 07.2006

Account Assistant

Muthood Finance pvt Ltd
11.2003 - 02.2005

MBA - HR - undefined

Vinayaga Mission University

B.A - History - undefined

Manonmaniam Sundaranar University

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Augustin SolomonRegional Operation Manager