Travelling
AUGUSTINE SHAIJ
Kannur
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Housekeeping Supervisor
Alexandra Hotel
05.2023 - 12.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
Casher
Gala Supermarket
01.2023 - 04.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Room Attendant
Spinola Hotel
11.2022 - 01.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Marketing Assistant
PArampuzhayil Chitt Fund PVT LTD
08.2022 - 10.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Cashier and Clerk
Parampuzhayil Chitty Fund
07.2016 - 08.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
MBA - Marketing
Jain University
Bangalore 07.2023 - Current
B.Com - Marketing
Capital University
KODERMA, JHARKHAND 07.2019 - 07.2022
Higher Secondary Examination - Commerce
Sacred Heart Higher Secondary School
Payyavoor,Kannur 06.2014 - 03.2016
Secondary School Examination -
Fusco Senior Secondary School
Pooparamba,Kannur 01.2004 - 03.2014
Skills
- Staff scheduling
- Task assignment
- Guest relations
- Payment processing
- Cash handling
- Brand management
- Problem solving
- Room occupancy verification
- Customer service
- Flexible and adaptable
- Marketing
Interests
Trekking
Workout
Swimming
Timeline
MBA - Marketing
Jain University
07.2023 - Current
Housekeeping Supervisor
Alexandra Hotel
05.2023 - 12.2024
Casher
Gala Supermarket
01.2023 - 04.2023
Housekeeping Room Attendant
Spinola Hotel
11.2022 - 01.2023
Marketing Assistant
PArampuzhayil Chitt Fund PVT LTD
08.2022 - 10.2022
B.Com - Marketing
Capital University
07.2019 - 07.2022
Cashier and Clerk
Parampuzhayil Chitty Fund
07.2016 - 08.2019
Higher Secondary Examination - Commerce
Sacred Heart Higher Secondary School
06.2014 - 03.2016
Secondary School Examination -
Fusco Senior Secondary School
01.2004 - 03.2014
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