AUGUSTIN. POWLAS. WAGHMARE
Mumbai
Summary
To , The Human Resource Manager, Dear Sir, I would like to take an opportunity to submit my resume to your organization. Here I am enclosing the same which describes my practical and theoretical experience which will be an asset for your organization. My overall experience of 10 years in sales will contribute to the growth of myself and the organization. Career Objective: To gain expertise in my area of work through my honest efforts, dedication and hard work with the aim to achieve higher standards for the organization. To grow professionally and look forward to pursuing a challenging career. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Retail Associate Manager
Cars 24 PVT LTD Services
Mumbai
01.2019 - Current
- To ensure that walk-in customers should be visited within 24 hours and Telephonic enquiries within 3 hours
- Handling customer care and escalation
- Achieving team sales target on daily and monthly basis
- Co-ordinate with clients as regards satisfactory after sales –service., To Complete the target with company profits
- Used cars purchase & sales through Lead
- Customer satisfaction and handling
- End to end customer management
- Well versed with the computer operating system.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Handled shift overstock, restocking and inventory control.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Followed safety protocols and company processes and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Utilized excellent math skills to maintain accurate inventory levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
Senior Relationship Manager
Nexa Paramount Mira Road
Mumbai
12.2016 - 12.2018
- Interacted with customers and worked closely to resolve issues.
- Drove client satisfaction and kept lines of communication open to further business objectives through strong customer relationships.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Provided information on technology resources to improve client financial well-being.
- Identified leads by researching trends in [Industry] to determine customer needs.
- Analyzed competitors and market trends to facilitate business growth.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
, Sr. Sales Consultant
Balaji Chevrolet
Mumbai
03.2015 - 12.2016
- Interacting with customers and building up relationships to increase daily sales activity through references
- To ensure that walk-in customers should be visited within 24 hours and Telephonic enquiries within 3 hours
- Handling customer care and escalation
- Visiting corporate and medium enterprises
- Organizing monthly road shows and promotional activities
- Achieving team sales target on daily and monthly basis
- Coordinate with clients as regards satisfactory after sales –service, Interacting with customers and building up relationships to increase daily sales activity through references
- To ensure that walk-in customers should be visited within 24 hours and Telephone enquiries within 3 hours
- Handling customer care and escalation
- Visiting corporate and medium enterprises
- Organizing monthly road shows and promotional activities
- Achieving team sales target on daily and monthly basis
- Coordinate with clients as regards satisfactory after sales –service.
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones.
- Planned sales campaigns and led efforts to attract new customers.
Sales Consultant
Mithila
Mumbai
06.2013 - 02.2015
- Hyundai showroom For 1 year and 8 months as a Sales Executive in the automobile industry
- Responsibilities :
- Interacting with customers and building up relationships to increase daily sales activity through references
- To ensure that walk-in customers should be visited within 24 hours and Telephonic enquiries within 3 hours
- Handling customer care and escalation
- Visiting corporate and medium enterprises
- Organizing monthly road shows and promotional activities
- Achieving team sales target on daily and monthly basis
- Co-ordinate with clients as regards satisfactory after sales –service.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Education
S.S.C - English Medium
The National Institute of Open Schooling
Mumbai05.2010
Commerce - Commerce
Nirmala Memorial Foundation College of Commerce &
Mumbai 01.2014 - 02.2015
Bachelor of Commerce - Commerce
Sabarmati University
Gujurat 01.2020 - 01.2023
Skills
- Computer Proficiency:
- Operating System: Windows 8
- Applications: MS Office, MS Excel, WordPad, Notepad, PowerPoint, & Internet Application
- Having good IT skills, scanning and mailing important mails
- Good in Data entry, Keyboard and typing at 30 wpm speed
- Business Development
- Strategic Planning
- Customer Service
- Database Maintenance
- Team Building and Leadership
- Financial Management
- Performance Improvements
- Sales Strategies
- Purchasing and Planning
- Training and Development
- Verbal and Written Communication
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Team Leadership
- Market and Competitor Research
- Relationship Building
- Business Marketing
- Management Team Building
- Supervision and Training
Accomplishments
- ADDRESS D/003 Pooja Park , Nr Vinay Nagar, Pleasant Park , Mira Road (E) Thane 401107
- DATE OF BIRTH : 17/08/94
- CONTACT NO
- 9152055543
Languages
Languages
Marathi, Hindi
First Language
English
Advanced
C1
Timeline
Bachelor of Commerce - Commerce
Sabarmati University
01.2020 - 01.2023
Sr. Retail Associate Manager
Cars 24 PVT LTD Services
01.2019 - Current
Senior Relationship Manager
Nexa Paramount Mira Road
12.2016 - 12.2018
, Sr. Sales Consultant
Balaji Chevrolet
03.2015 - 12.2016
Commerce - Commerce
Nirmala Memorial Foundation College of Commerce &
01.2014 - 02.2015
Sales Consultant
Mithila
06.2013 - 02.2015
S.S.C - English Medium
The National Institute of Open Schooling
Similar Profiles
Sujit KumarSujit Kumar
Relationship Manager (Key account manager) at Cars 24 Services Pvt LtdRelationship Manager (Key account manager) at Cars 24 Services Pvt Ltd
Akash Pratim DasAkash Pratim Das
Senior Manager at Cars 24 Financial Services Pvt. LtdSenior Manager at Cars 24 Financial Services Pvt. Ltd
Vaibhav TiwariVaibhav Tiwari
Operations Executive at Cars 24 Services PVT LTDOperations Executive at Cars 24 Services PVT LTD
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.