AUGUSTRO HERMAN
Summary
To achieve career progression through professional excellence and personal development by working in a learning environment that encourages the growth and enriches my experience. To hone up the versatile skill sets so as to be a Value Add to the engaged organization.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Luke Furniture
05.2015 - Current
- Amaze Furniture is one of the leading furniture manufacturer in Coimbatore ,we manufacture wooden furniture sofas and various other furniture and supply them to various leading showrooms in
- Coimbatore and various parts of tamilnadu
- We are specialized in customizing furniture based on customer taste and requirement
- Job Responsibilities: ∑ Create a business plan and strategy for operations ∑ Strategize sales initiatives for high performance ∑ Oversee all operations of the business from start to finish ∑ Engage proactively with customers and prospects to increase sales ∑ Increase brand awareness through advertising and marketing ∑ Manage customer relations to improve return customers ∑ Negotiate and manage supplier contracts ∑ Screen and interview candidates for job openings
- Computer Proficiency
- Worked on CRM applications
- MS Office
- Personal Skills
- Hardworking and approaching things practically
- Highly dedicated to the working fields
- Quick learner and strong desire to face new challenges
- Notable Achievements
- Awarded as best performer on several projects
- Recognized as a topper in sales for several months consistently
- Nominated in the Pilot Phase for all new innovative in the Projects ∑ Was the main person to make the company step into Interior designing business
Senior Sales Consultant Executive
Sutherland Global Services Ltd
03.2011 - 08.2013
- Equifax (Credit Bureau)
- Sutherland Global Services is one of the oldest Business Process outsourcing organizations in the world
- We are around 22000 employees working with us in 6 countries (US, Canada, UK
- India, Mexico and Philippines)
- Sutherland Global Services is a leading Provider of BPO services for the Technology, Telecommunications, Retail, Banking & Financial Services
- Insurance and Healthcare Markets
- Job Responsibilities:
- Educating customers about the identity theft and then pitching for sales of identity protection products
- Dealing with customers who are already a victim of Identity Theft and educating them and then pitching for different types of monitoring products for sales based on their requirements
- To provide credit report and credit score to the new customers by selling different products
- Assisting customers to understand their credit report and credit scores
- Dealing with customer complaints and retaining the customers
- Providing effective, efficient and quick resolution to the customers
- Training the new consultants on the process and helping them to understand the process and assisting them to achieve their monthly targets
Technical Support Engineer
CSS CORP Pvt Ltd
06.2010 - 02.2011
- CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services
- From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers
- Job Responsibilities:
- Configuration of client's equipment (SOHO Router/ Range extender/Adapters/ Switch / Hubs
- Printers/E-reader/Gaming Console/ Nook/ Television) to connect to the Internet via modem/DSL/ADSL router
- Cross-selling premium support packages by offering technical assistance for the associated products
- Up-selling higher premium support packages
- Worked towards monthly targets and achieved up to 150% of Sales target
- Coordinating across teams to complete sales process and to ensure 100% customer satisfaction
- An active participant in providing sales and technical training to the peers
- Generated and maintained analytical views that provide insights about our team on sales trends
- Handled escalation calls when needed and provided floor support for L1 team
- Experienced in handling support tickets through Calls, Emails and Chat.
Education
Diploma - Electronics and Communication Engg
Bharathiar university Christ The King
Polytechnic College
SSLC - undefined
Matriculation Carmel Garden Mat
Hr Sec School
Skills
Goals and performance
undefinedTimeline
Business Development Manager
Luke Furniture
05.2015 - Current
Senior Sales Consultant Executive
Sutherland Global Services Ltd
03.2011 - 08.2013
Technical Support Engineer
CSS CORP Pvt Ltd
06.2010 - 02.2011
Diploma - Electronics and Communication Engg
Bharathiar university Christ The King
Polytechnic College
SSLC - undefined
Matriculation Carmel Garden Mat
Hr Sec School
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