AUGUSTRO HERMAN
Summary
To achieve career progression through professional excellence and personal development by working in a learning environment that encourages the growth and enriches my experience. To hone up the versatile skill sets so as to be a Value Add to the engaged organization.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Luke Furniture
05.2015 - Current
- Amaze Furniture is one of the leading furniture manufacturer in Coimbatore ,we manufacture wooden furniture sofas and various other furniture and supply them to various leading showrooms in
- Coimbatore and various parts of tamilnadu
- We are specialized in customizing furniture based on customer taste and requirement
- Job Responsibilities: ∑ Create a business plan and strategy for operations ∑ Strategize sales initiatives for high performance ∑ Oversee all operations of the business from start to finish ∑ Engage proactively with customers and prospects to increase sales ∑ Increase brand awareness through advertising and marketing ∑ Manage customer relations to improve return customers ∑ Negotiate and manage supplier contracts ∑ Screen and interview candidates for job openings
- Computer Proficiency
- Worked on CRM applications
- MS Office
- Personal Skills
- Hardworking and approaching things practically
- Highly dedicated to the working fields
- Quick learner and strong desire to face new challenges
- Notable Achievements
- Awarded as best performer on several projects
- Recognized as a topper in sales for several months consistently
- Nominated in the Pilot Phase for all new innovative in the Projects ∑ Was the main person to make the company step into Interior designing business
Senior Sales Consultant Executive
Sutherland Global Services Ltd
03.2011 - 08.2013
- Equifax (Credit Bureau)
- Sutherland Global Services is one of the oldest Business Process outsourcing organizations in the world
- We are around 22000 employees working with us in 6 countries (US, Canada, UK
- India, Mexico and Philippines)
- Sutherland Global Services is a leading Provider of BPO services for the Technology, Telecommunications, Retail, Banking & Financial Services
- Insurance and Healthcare Markets
- Job Responsibilities:
- Educating customers about the identity theft and then pitching for sales of identity protection products
- Dealing with customers who are already a victim of Identity Theft and educating them and then pitching for different types of monitoring products for sales based on their requirements
- To provide credit report and credit score to the new customers by selling different products
- Assisting customers to understand their credit report and credit scores
- Dealing with customer complaints and retaining the customers
- Providing effective, efficient and quick resolution to the customers
- Training the new consultants on the process and helping them to understand the process and assisting them to achieve their monthly targets
Technical Support Engineer
CSS CORP Pvt Ltd
06.2010 - 02.2011
- CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services
- From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers
- Job Responsibilities:
- Configuration of client's equipment (SOHO Router/ Range extender/Adapters/ Switch / Hubs
- Printers/E-reader/Gaming Console/ Nook/ Television) to connect to the Internet via modem/DSL/ADSL router
- Cross-selling premium support packages by offering technical assistance for the associated products
- Up-selling higher premium support packages
- Worked towards monthly targets and achieved up to 150% of Sales target
- Coordinating across teams to complete sales process and to ensure 100% customer satisfaction
- An active participant in providing sales and technical training to the peers
- Generated and maintained analytical views that provide insights about our team on sales trends
- Handled escalation calls when needed and provided floor support for L1 team
- Experienced in handling support tickets through Calls, Emails and Chat.
Education
Diploma - Electronics and Communication Engg
Bharathiar university Christ The King
Polytechnic College
SSLC - undefined
Matriculation Carmel Garden Mat
Hr Sec School
Skills
Goals and performance
Marketing
Goal-setting
Business development and planning
Sales expertise
Operations
Strategic planning
Product and service sales
Relationship building and management
Cold Calling
Relationship building and rapport
Verbal and written communication
New Business Development
Timeline
Business Development Manager
Luke Furniture
05.2015 - Current
Senior Sales Consultant Executive
Sutherland Global Services Ltd
03.2011 - 08.2013
Technical Support Engineer
CSS CORP Pvt Ltd
06.2010 - 02.2011
Diploma - Electronics and Communication Engg
Bharathiar university Christ The King
Polytechnic College
SSLC - undefined
Matriculation Carmel Garden Mat
Hr Sec School