Au'Lise Balfour
Muncie
Summary
Results-driven Customer Support Specialist with extensive experience in complaint resolution and staff training. Adept at analyzing customer feedback to implement service improvements that enhance overall satisfaction and drive operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Danielle's Popcorn
Carmel
07.2023 - Current
- Delivered exceptional customer service via phone, email, and in-person interactions, enhancing customer satisfaction.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained updated knowledge of product offerings and promotions.
- Trained new staff on customer service protocols and tools.
- Collected customer feedback to inform service improvement initiatives, contributing to enhanced customer experience.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Analyzed customer complaints and service trends to identify and address systematic issues, improving overall service quality.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Manager
Danielle's Popcorn
Carmel
07.2022 - Current
- Oversaw daily operations of popcorn production and distribution processes.
- Managed inventory to maintain product availability and maximize freshness.
- Implemented workflow strategies that streamlined kitchen operations and increased output.
- Coordinated with suppliers to maintain high-quality raw materials for production.
- Trained staff on popcorn preparation techniques and safety protocols.
- Developed staff schedules to optimize coverage during peak production hours.
- Maintained cleanliness and organization of production areas to meet health standards.
- Collaborated with marketing on promotional events, driving awareness for seasonal popcorn flavors.
Education
Bachelor of Arts - Media Production
Ball State University
Muncie, IN06-2028
High School Diploma -
Muncie Central High School
Muncie, IN06-2024
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Product knowledge
- Issue follow up
- Feedback analysis
- Workflow optimization
- Attention to detail
- Adaptability
- Empathy and patience
Languages
English
Native/ Bilingual
Timeline
Customer Support Specialist
Danielle's Popcorn
07.2023 - Current
Manager
Danielle's Popcorn
07.2022 - Current
Bachelor of Arts - Media Production
Ball State University
High School Diploma -
Muncie Central High School