Aulla Balachandrudu
Bengaluru
Summary
Dynamic Desktop Support Engineer with proven expertise at Itcons e solution Pvt ltd, excelling in hardware installation and network troubleshooting. Recognized for enhancing system performance and delivering exceptional customer support. Adept at technical documentation and fostering teamwork, ensuring efficient resolution of complex IT issues while maintaining high user satisfaction.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Desktop Support Engineer
Itcons e solution Pvt ltd
Bangalore
07.2025 - Current
- Provided technical support for hardware and software issues across company devices.
- Assisted users with troubleshooting network connectivity and access problems.
- Installed and configured desktop systems, peripherals, and software applications.
- Maintained inventory of IT equipment, ensuring availability for staff needs.
- Documented support requests and resolutions in ticketing system for tracking purposes.
- Collaborated with team members to improve response times for user support requests.
- Conducted routine maintenance on desktop systems to ensure optimal performance.
- Educated staff on IT policies and best practices for technology use.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Diagnosed and resolved hardware and software issues efficiently.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Participated in IT projects related to desktop support services.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Associate Engineer
Quess corp
Bangalore
03.2025 - 06.2025
- Assisted in designing engineering projects and specifications.
- Collaborated with team members on drafting technical documentation.
- Conducted research to support engineering solutions and improvements.
- Utilized engineering software for simulations and design evaluations.
- Participated in project meetings to discuss timelines and deliverables.
- Supported quality assurance processes through testing and analysis.
- Engaged in troubleshooting technical issues with products and systems.
- Maintained organized records of project developments and changes.
- Developed, tested and implemented software applications for client's needs.
- Coded programs using object-oriented programming languages like Java, C++.
- Provided technical support to customers regarding software and hardware issues.
- Participated in design reviews of project components by providing feedbacks and suggestions.
- Analyzed customer requirements to develop detailed designs for new systems.
- Collaborated with other teams to implement new features in existing systems.
- Created documents for user manuals, installation instructions and troubleshooting procedures.
- Developed scripts to automate regular tasks such as backups, data replication.
- Investigated system failures and identified root causes to resolve complex technical issues.
- Documented processes related to system development life cycle.
- Finished projects on time and within budget.
Education
MBA - English Education
Krishna Chaitanya Degree&Pg College
Nellore 09.2015 - 07.2017
B.Com Computers - English Education
ST'Marys Degree&Pg College
Nellore 06.2012 - 08.2015
Skills
- Hardware installation
- Network troubleshooting
- Software configuration
- Technical documentation
- System diagnostics
- Customer support
- Quality assurance
- Project collaboration
- Data analysis
- Problem resolution
- Time management
- Hardware diagnostics
- Issue resolution
- Application installations
- Virus and malware removal
- Remote diagnostics
- IT security management
- Remote desktop support
- Performance enhancement
- Technical support expertise
- Ticketing system proficiency
- IT security protocols
- Active Directory management
- Hardware and software upgrades
- Patch management
- Asset management
- Operating systems
- Windows operating system
- Software installation
- Technical support
- Troubleshooting and diagnosis
- Network connectivity
- Customer service
- User request coordination
- Local area networking
- Printer and peripheral support
- Troubleshooting and Diagnostics
- Data backup and recovery
- Help desk experience
- Advanced troubleshooting
- End user support
- Incident management
- Issue and resolution tracking
- Online chat support
- System performance assessments
- IT project coordination
- Interpersonal communication
- Security certification
- Teamwork and collaboration
- Organizational skills
- Computer diagnostics
- Active listening
- Upgrade coordination
- Team collaboration
- System administration
- Network and server management
- Service desk support
- Hardware and software configuration
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Timeline
Desktop Support Engineer
Itcons e solution Pvt ltd
07.2025 - Current
Associate Engineer
Quess corp
03.2025 - 06.2025
MBA - English Education
Krishna Chaitanya Degree&Pg College
09.2015 - 07.2017
B.Com Computers - English Education
ST'Marys Degree&Pg College
06.2012 - 08.2015