Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
References
Timeline
Generic

AUM DATTA

Ludhiana

Summary

Key Account Manager with a strong track record in driving sales and managing high-value accounts. Expertise in data analysis and strategic decision-making to enhance revenue and operational efficiency. Proven ability to negotiate successful deals and foster long-term partnerships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

KEYACCOUNTMANAGER

Zomato
Ludhiana
08.2024 - Current
  • Achieved 8.0% quarter-over-quarter growth in Delivered Orders and 5.3% increase in User Paid Amount, attaining highest C2O of 34.87% in cluster through data-driven account strategies.
  • Optimized partner ad investments and banner placements, resulting in 86.17% Delivery % and 93.87% Effectiveness %, ranking second among KAMs cluster-wide.
  • Enhanced partner retention and conflict resolution via consultative relationship management, promoting operational stability and sustainable growth.

MANAGEMENT TRAINEE

Float Brewery
Bengaluru
06.2023 - 07.2023
  • Streamlined restaurant operations and microbrewery management, enhancing service turnaround time by approximately 7%.
  • Strengthened inventory control and conducted quality checks, decreasing stock variances by around 10%.

PROCUREMENT INTERN

Leeford Healthcare Ltd
Ludhiana
12.2022 - 01.2023
  • Streamlined pharmaceutical supply chain and procurement processes to enhance workflow efficiency.
  • Ensured compliance with quality standards in packaging operations for cosmetic product line.
  • Developed marketing content and email campaigns to boost business development efforts.
  • Coordinated with vendors to optimize procurement and improve operational performance.

Education

Bachelor of Technology - Biotechnology, Computer Science

Dr B R Ambedkar National Institute of Technology
Jalandhar
06-2024

High School Diploma -

Kundan Vidya Mandir Sen. Sec. School
Ludhiana, Punjab
06-2020

Skills

  • Account Management & Sales: Key Account Management (KAM), Client Relationship Management (CRM), Negotiation, Stakeholder Engagement, Retention & Upselling, Inbound & Outbound Marketing, Revenue Growth Strategy
  • Data & Business Analysis: Data Analysis, KPI Tracking, Reporting & Dashboarding (Excel, Google Sheets, Power BI), Market Insights, Supply Chain Management (SCM)
  • AI & Digital Tools (No-Code): AI-driven Market Research (ChatGPT, Perplexity AI), CRM Automation (HubSpot AI, Salesforce Einstein), Predictive Analytics Tools (Zoho Analytics, Power BI AI visuals), Customer Segmentation with AI tools
  • Collaboration & Productivity: MS Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides), Miro, Notion, Trello
  • Emerging Skills: Prompt Engineering (AI query optimization), AI-Powered Presentation Tools (Beautifulai, Tome), Sentiment Analysis with AI dashboards

Certification

  • Account Management & Sales Force Design, West Virginia University
  • Six Sigma White Belt Certification, AIGPE
  • SQL for Business Analysis, Udemy
  • Supply Chain Management A-Z, Udemy
  • Inbound Marketing, HubSpot Academy

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Projects

1. Supply Chain Optimization Dashboard (Excel & Power BI)

  • Developed an interactive Power BI dashboard to visualize supply chain flows during the COVID-19 pandemic.
  • Analyzed inventory levels, lead times, and demand fluctuations to identify bottlenecks and recommend data-driven decisions, improving efficiency by ~15% in simulations.

2. Sales & Customer Insights Analysis (Excel & Power BI)

  • Designed a KPI tracking model using Excel and Power BI to evaluate sales trends, customer acquisition, and churn metrics.
  • Generated actionable insights on customer lifetime value, conversion ratios, and retention strategies, supporting revenue growth and account management decisions.

3. Exploring Glucose-Dependent Growth Kinetics of Bacillus lichenformis in Minimal Media

  • This project investigates how sugar availability affects the growth rate of Bacillus lichenformis in a simple environment.

References

References available upon request.

Timeline

KEYACCOUNTMANAGER

Zomato
08.2024 - Current

MANAGEMENT TRAINEE

Float Brewery
06.2023 - 07.2023

PROCUREMENT INTERN

Leeford Healthcare Ltd
12.2022 - 01.2023

Bachelor of Technology - Biotechnology, Computer Science

Dr B R Ambedkar National Institute of Technology

High School Diploma -

Kundan Vidya Mandir Sen. Sec. School

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