Auniruddha Choudhury
Gurgaon
Summary
Accomplished sales and technical team leader with a proven track record of driving revenue growth and enhancing customer satisfaction. Successful in managing sales teams, resolving complex technical challenges, and consistently exceeding performance targets. Expertise includes logistical planning, innovation management, business intelligence data visualization, KPI dashboard design, and strategic business development. Committed to leveraging extensive experience to lead high-performing teams in achieving organizational success while fostering a culture of excellence and collaboration.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Sales Support Specialist
BT E-Serv (India) Pvt.Ltd
01.2025 - Current
Team Leader - Sales, Technical Team Lead
Cognethub Private Limited
11.2022 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated skill development in team members through strategic coaching, resulting in enhanced individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Technical Sales Support Executive
Concentrix Private Limited
09.2021 - 10.2022
- Leveraged extensive knowledge of rival products, pricing updates, and market shifts to optimize sales tactics.
- Managed installation of software and hardware post order processing.
- Maintained excellent customer satisfaction levels through active account management.
- Ensured customer contentment through efficient problem-solving.
- Addressed customer feedback, concerns, and complaints to OEMs for prompt resolution.
Senior Sales Executive
Teleperformance Private Limited
08.2019 - 08.2021
- Drove revenue growth by leading sales efforts for Amazon.com services.
- Delivered top-notch customer experiences through detailed product recommendations and efficient account management.
- Handled a significant number of inbound and outbound calls to identify customer needs.
- Consistently exceeded monthly sales targets, enhancing team and department success.
- Shared insights with supervisors for ongoing improvement of interaction tactics.
- Managed customer inquiries, returns, and account issues with efficiency and professionalism.
Sales and Customer Service Representative
Fusion Private Limited
02.2018 - 08.2019
- Delivered outstanding customer service through phone, email, and chat to maintain customer satisfaction.
- Handled inbound and outbound sales calls, enhancing customer satisfaction.
- Utilized extensive product/service understanding to answer inquiries and ensure prompt problem resolution.
- Collaborated with the sales team to meet and exceed monthly sales targets, contributing to overall business goals.
- Executed follow-up calls to confirm post-sale satisfaction.
Education
Bachelor of Science - Physics
Liberal College
Koirengei, Imphal01.2021
Skills
Logistical planning
Innovation management
Business intelligence (BI) data visualisation
KPI dashboard design
Business development strategies
Account retention
Application installation
Knowledge transfer
Firewall administration and setup
Responsive listening
Client acquisition
Salesforce experience
Sales pitch development
Product and service sales
Interests
Online Gaming: Passionate about online gaming, with a focus on strategy and teamwork Enjoy engaging in multiplayer games that enhance critical thinking, coordination, and decision-making under pressure This hobby has helped develop strong
Timeline
Sales Support Specialist
BT E-Serv (India) Pvt.Ltd
01.2025 - Current
Team Leader - Sales, Technical Team Lead
Cognethub Private Limited
11.2022 - 07.2024
Technical Sales Support Executive
Concentrix Private Limited
09.2021 - 10.2022
Senior Sales Executive
Teleperformance Private Limited
08.2019 - 08.2021
Sales and Customer Service Representative
Fusion Private Limited
02.2018 - 08.2019
Bachelor of Science - Physics
Liberal College