Aunkar Ankit

Experienced professional with a strong background in team and quality management, hotel and car vendor management, process management, and training and development. Proven ability to effectively lead teams and ensure high levels of customer satisfaction (CSAT). Skilled in business administration and management, with a focus on people management. Committed to driving results and continuously improving processes to achieve organizational goals.

• Enhanced team’s quality of response when responding to customers/stakeholders by building a framework about the various soft skill training needs
• Managed sales Inbound/Outbound Process (Hotel/Car/Transfers/Packages)
• Headed a team of 32 sales agents with 3 Mentors who are liable for Revenue, Conversion, CSAT, Login hours and Attendance
• Organized the existing support process and worked with the internal stakeholders to expand the scope of support
• Maintained high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve operational functioning along with the process.
• Provided effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience
• Kept a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
• Monitored overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

Business Analytics with Excel