Aunye Brasher
Indianapolis
Summary
Passionate and driven individual with a strong background in [specific industry or skill]. Eager to contribute to a dynamic team in a company that values professional development and fosters a culture of growth. Committed to leveraging expertise to drive results and exceed expectations. Seeking opportunity to further develop skills and make a meaningful impact within a forward-thinking organization. Ready to take on new challenges and grow professionally alongside a team of like-minded individuals.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Foundever
10.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Engaging Solutions
11.2021 - 06.2022
- Duties: Managing incoming and outbound calls resolving concerns, responding to customer questions and concerns
Housekeeping
American Seniors Communities
10.2017 - 01.2018
- Duties: Dusting, surface cleaning and maintained all assigned areas of facility.
Medical Abstractor
MMY Consulting
01.2017 - 11.2017
- Duties: Review and audit medical records and patient claims.
Front Desk Scheduler
General Devices
05.2014 - 01.2016
- Duties: Answer incoming calls and schedule delivery, enter customer data
Assembly
Mansfield King
04.2013 - 04.2014
- Duties: Picking and packing, assembly
Quality Control
Reebok
05.2008 - 03.2009
- Duties: inspecting the clothing before packing it and shipping it out
Education
Indiana Business College
Indianapolis, IN11.2006
High School - General Studies
Broad Ripple High School
Indianapolis, IN06.2004
Skills
- Detail-oriented data input
- Service excellence
- Thorough in quality assurance
- Proficient in Microsoft Word, Excel, and PowerPoint
Timeline
Customer Support Specialist
Foundever
10.2023 - Current
Customer Service Representative
Engaging Solutions
11.2021 - 06.2022
Housekeeping
American Seniors Communities
10.2017 - 01.2018
Medical Abstractor
MMY Consulting
01.2017 - 11.2017
Front Desk Scheduler
General Devices
05.2014 - 01.2016
Assembly
Mansfield King
04.2013 - 04.2014
Quality Control
Reebok
05.2008 - 03.2009
Indiana Business College
High School - General Studies
Broad Ripple High School
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