Aurilia Shaw
Bangalore
Summary
PASSIONATE AND ENERGETIC PERSONALITY WITH EXPERIENCE IN CUSTOMER SERVICE , TECHNICAL SKILLS AND TEACHING.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Newtek
Dubai
02.2022 - 10.2022
- Respond to customer inquiries via Telephone, Chats and social media.
- Send payment Links to customers once an order was confirmed.
- Process orders, coordinate with Logistics and ensure smooth delivery of orders.
- Thoroughly document inquiry outcomes for accurate tracking and analysis.
- Maintain and create customer records based on orders from ecommerce website on Shopify.
- Updated customers on stock availability.
Business Executive
POCKET PC
BANGALORE
03.2012 - 08.2021
- Maintenance of important documents, files and records in an organized manner.
- Took incoming calls from customers, resolved all customer enquires and complaints while delivering excellent customer service.
- Managing listing and maintaining ads in various Ecommerce platforms ( amazon, olx, eBay )
- Dealing with any employee complaints and ensuring office employee work is up to standard.
- Responsible for creating Employee schedules.
Help Desk Analyst
DELL INTERNATIONAL
BANGALORE
04.2008 - 02.2012
- Respond to requests for technical Requirements such as installation and access levels electronically and remotely.
- Took incoming calls from customers, resolved all customer enquires and complaints while delivering excellent customer service.
- Ability to work harmoniously in a team environment with clients and other contractors.
- Research questions using available information resources.
- Follow standard helpdesk procedures.
Education
Bachelor of Arts -
BANGALORE UNIVERSITY
BANGALORE01-2012
Skills
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Scheduling
Certification
- NURSERY TEACHERS TRAINING AT NIECCE INSTITUTE.
- INTERNSHIP WITH MARIAM NILAYA SCHOOL (10 DAYS)
References
References available upon request.
Timeline
Customer Service Representative
Newtek
02.2022 - 10.2022
Business Executive
POCKET PC
03.2012 - 08.2021
Help Desk Analyst
DELL INTERNATIONAL
04.2008 - 02.2012
Bachelor of Arts -
BANGALORE UNIVERSITY