Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Aurilia Shaw

Bangalore

Summary

PASSIONATE AND ENERGETIC PERSONALITY WITH EXPERIENCE IN CUSTOMER SERVICE , TECHNICAL SKILLS AND TEACHING.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Newtek
Dubai
02.2022 - 10.2022
  • Respond to customer inquiries via Telephone, Chats and social media.
  • Send payment Links to customers once an order was confirmed.
  • Process orders, coordinate with Logistics and ensure smooth delivery of orders.
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Maintain and create customer records based on orders from ecommerce website on Shopify.
  • Updated customers on stock availability.

Business Executive

POCKET PC
BANGALORE
03.2012 - 08.2021
  • Maintenance of important documents, files and records in an organized manner.
  • Took incoming calls from customers, resolved all customer enquires and complaints while delivering excellent customer service.
  • Managing listing and maintaining ads in various Ecommerce platforms ( amazon, olx, eBay )
  • Dealing with any employee complaints and ensuring office employee work is up to standard.
  • Responsible for creating Employee schedules.

Help Desk Analyst

DELL INTERNATIONAL
BANGALORE
04.2008 - 02.2012
  • Respond to requests for technical Requirements such as installation and access levels electronically and remotely.
  • Took incoming calls from customers, resolved all customer enquires and complaints while delivering excellent customer service.
  • Ability to work harmoniously in a team environment with clients and other contractors.
  • Research questions using available information resources.
  • Follow standard helpdesk procedures.

Education

Bachelor of Arts -

BANGALORE UNIVERSITY
BANGALORE
01-2012

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Product Knowledge
  • Data Collection
  • Scheduling

Certification

  • NURSERY TEACHERS TRAINING AT NIECCE INSTITUTE.
  • INTERNSHIP WITH MARIAM NILAYA SCHOOL (10 DAYS)

References

References available upon request.

Timeline

Customer Service Representative

Newtek
02.2022 - 10.2022

Business Executive

POCKET PC
03.2012 - 08.2021

Help Desk Analyst

DELL INTERNATIONAL
04.2008 - 02.2012

Bachelor of Arts -

BANGALORE UNIVERSITY

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Aurilia Shaw