Formulating effective debt collection mechanisms . Allocating to agency location and BKT wise and visit appointing collection executive ensuring timely receipt of money from clients recovery of bad debts. Implementing result oriented recovery plans to manage delinquency within pre-set norms for achieving organizational objective and ensuring profitability.
Overview
18
18
years of professional experience
Work History
Collection Officer
HDB FINANCIAL SERVICES LIMITED
KOLKATA, S24PGS, N24PGS ,HOWRAH, HOOGHLY,BURDWAN,DURGAPUR,SURI, MEDINIPUR.TOTAL NORTH BENGAL
08.2019 - Current
Responsible for collection for a specified portfolio with Agency
Allocate to agency by mail and maintain DRA allocation from agency FE wise and location wise .
Collect feedback with projection lot wise .
As per requirement field visit with FE all locations if needed.
COLLECTION BKT-X ,1,2,
Assisted in developing guidelines for special recovery projects that were initiated from time to time
Assisted in monitoring past due accounts and contacting customers to make collections attempts
Often put on a special team that was responsible for recovering debt on seriously delinquent accounts
Assisted in developing some of the recovery guidelines that were used for years
Part of a team designated to handle seriously past due branch location to discuss credit accounts
Acted as a resource for customers who would come to the Responsible for collection for a specified portfolio of accounts 0 to 90 days
Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected
Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 85 TO 90 improved collections
Within a collection staff department where there is an average of 50 calls per day, increased personal productivity to an average of 70 to 80 calls per day
Conducted industry analysis to assess worthiness of debt rescheduling
Coordinated the execution of collaterals and foreclosure proceedings with the Legal Division.
Collection Officer ( PL/BL Others)
IIFL
KOLKATA, N 24 PGS, S 24PGS, HOWRAH, HOOGHLY
03.2018 - 09.2019
COLLECTION BKT-X ,1,2,3,4
Assisted in developing guidelines for special recovery projects that were initiated from time to time
Assisted in monitoring past due accounts and contacting customers to make collections attempts
Often put on a special team that was responsible for recovering debt on seriously delinquent accounts
Assisted in developing some of the recovery guidelines that were used for years
Part of a team designated to handle seriously past due branch location to discuss credit accounts
Acted as a resource for customers who would come to the Responsible for collection for a specified portfolio of accounts 0 to 90 days
Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected
Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 85 TO 90 improved collections
Within a collection staff department where there is an average of 50 calls per day, increased personal productivity to an average of 70 to 80 calls per day
Conducted industry analysis to assess worthiness of debt rescheduling
Coordinated the execution of collaterals and foreclosure proceedings with the Legal Division.
Bucket Collection Executive
HDB FINANCIAL SERVICES LTD
KOLKATA , N 24 PGS, S 24PGS, HOWRAH, HOOGHLY
04.2010 - 03.2018
. COLLECTION PRODUCTS
LAP, PL, BL BKT-X, 1, 2, 3,4
Conduction legal responsibilities of the department & field visit.
Responsible for calling credit customers who were over 30 days past due to set up payment plans
Took incoming calls from credit customers to answer questions and make payment arrangements
Assisted in developing guidelines for special recovery projects that were initiated from time to time
Assisted in monitoring past due accounts and contacting customers to make collections attempts
Responsible for taking incoming calls and giving customers the information they needed to pay accounts
Often put on a special team that was responsible for recovering debt on seriously delinquent accounts
Assisted in developing some of the recovery guidelines that were used for years
Part of a team designated to handle seriously past due branch location to discuss credit accounts
Acted as a resource for customers who would come to the Responsible for collection for a specified portfolio of accounts 0 to 90 days
Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected
Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 90 to 95% improved collections
Within a collection staff department where there is an average of 50 calls per day, increased personal productivity to an average of 70 to 80 calls per day
Conducted industry analysis to assess worthiness of debt rescheduling
Coordinated the execution of collaterals and foreclosure proceedings with the Legal Division.
ASEET BASED FINANCE RELATIONSHIP OFFICER - COMMERCIAL BUSINESS
FULLERTON INDIA CREDIT COM. LTD
KOLKATA, S 24PGS, N24 PGS, HOWRAH, HOOGHLY
11.2007 - 04.2010
SALES AND COLLECTION BOTH HANDLING AND PROCESS
Conduction legal responsibilities of the department & field visit.
Handling BKT-X, 1,2,3
Sales Executive Commercial Vehicle Finance
CHOLAMANDALAM BUSINESS SERVICES
KOLKATA, N 24 PGS, S24 PGS, HOWRAH, HOOGHLY
03.2007 - 11.2007
Sales Executive commercial vehicle finance
Senior Field Officer Sales (SME/HCF/DF/INSTA/MRF)
HBL GLOBAL ( HDFC)
KOLKATA, N 24PGS, S24 PGS, HOWRAH, HOOGHLY
11.2005 - 03.2007
Sales Executive commercial vehicle finance
Education
B.A FROM NBU - Language Arts Teacher Education
AIHO HIGH SCHOOL
AIHO ,Malda
2004
Skills
Computer Knowledge Time management by computer
Office Data Maintain by excel, PowerPoint, All back office job
Window-Operating
MS-Office
WRITHING MAIL
PIVOT MAINTAIN, V LOOKUP
DRA TARGET
MAKING PROJECTION TABLE WITH EXCEL IF NEED THEN ADD COLOUR