Aurobindo Mohanty
Cuttack
Summary
Dynamic professional seeking to contribute as a key player in a challenging and creative environment. Committed to self-development and maximizing potential to achieve both personal and organizational goals. Proven ability to adapt and thrive in fast-paced settings, driving results through innovative solutions.
Overview
6
6
years of professional experience
Work History
Technical support Specialist
Cedarr Technologies Private limited
06.2022 - Current
- Collaborated with US counterparts to enhance service delivery.
- Assisted customers with technical inquiries and product troubleshooting.
- Documented support interactions in the ticketing system for future reference.
- Collaborated with team members to resolve complex technical issues efficiently.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Supported clients by addressing inquiries and providing tailored solutions.
- Possessed strong knowledge of American healthcare industry standards and practices.
- Utilized Citrix, VDI, Skype, and Microsoft Office for effective communication and task management.
- Maintained data integrity through various tools for optimal record-keeping.
- Processed client payments and managed insurance claims efficiently.
- Accessed Electronic Medical Records (EMR) to ensure accurate patient information retrieval.
Ar Analyst
R1rcm Global Private Limited
05.2019 - 11.2020
- Collaborated with US counterparts to enhance project outcomes.
- Supported clients through effective communication and problem resolution.
- Gained extensive knowledge of American healthcare industry practices.
- Utilized Citrix, VDi, Skype, and Microsoft Office for operational tasks.
- Maintained data integrity using various tools for better management.
- Processed client amounts for insurance claims efficiently.
Business Development Executive
Prepbytes technologies Pvt Limited
- Utilized CRM tools to enhance client interactions and satisfaction.
- Assisted in identifying potential business opportunities through market research.
- Processed numerous orders efficiently, ensuring accuracy and timeliness.
- Developed strong communication skills through consistent client engagement.
- Documented client interactions and feedback for continuous improvement efforts.
- Contributed to team brainstorming sessions for innovative business strategies.
Education
Bachelor Of Engineering And Technology - Mechanical Engineering
Institute Of Technical Education And Research
01.2019
Higher Secondary -
Stewart Science College
01.2015
Matriculation -
Sri Aurobindo Institute of Higher Studies & Research
01.2013
Skills
- Accounts management
- C
- Strategic and social selling
- Proficient in using CRM software
- Teamwork
- Technical documentation
- Remote desktop support
- Communication skills
- Ability to work under pressure
- System installation and configuration
- Effective communication skills
- Customer experience management
- User training
- Ticket support system management
- Technical support
- Product knowledge
Personal Information
Date of Birth: 02/21/98
Certificates And Interests
Project-Ashok Leyland vehicle Familiarization and overhauling, Sky Ryder institution, Centurian University, English, Hindi, Odia, Gaming, Travelling, Music, Pet care, Gadgets
Timeline
Technical support Specialist
Cedarr Technologies Private limited
06.2022 - Current
Ar Analyst
R1rcm Global Private Limited
05.2019 - 11.2020
Business Development Executive
Prepbytes technologies Pvt Limited
Bachelor Of Engineering And Technology - Mechanical Engineering
Institute Of Technical Education And Research
Higher Secondary -
Stewart Science College
Matriculation -
Sri Aurobindo Institute of Higher Studies & Research