Auro Krishna Satapathy
N 54, Mettu Street, Kurusukuppam Pondicherry
Summary
As a content strategist with an extensive experience in fast-growing B2B companies, I’ve developed expertise in moderating high risk content, advertising, campaign and project management. I’m looking for a content manager role in a fast-paced company where I can bring my adaptability, team spirit and willingness to learn.
Overview
7
7
years of professional experience
Work History
SENIOR CONTENT REVIEWER
AMAZON FRANCE
03.2020 - Current
- Review web sites/ ad Creative/ video for content quality based on Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Recommend generic pattern to be translated into rules.
- Escalating questions/issues from the team regarding the process and cascading updates to the team.
- Preparing & Maintaining Training documents, SOPs & any other documents.
- Preparing weekly process reports & sending out to the concerned people.
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand-ups, updates and escalations.
- Identified ambiguity in High risk products and worked closely with the Advertisement Policy team and the Machine learning team in reducing false rejection and false approval cases reducing high risk Ads and products.
- Trained 15 New hires on Amazon France Advertising Policies and mentored them during their initial phase in the team.
CUSTOMER SUCCESS MANAGER
MAERSK
01.2019 - 01.2020
- Develop and manage B2B client portfolios including Bollores, Renault, Evian, Nestle, Hillebrand, Geodis
- Assist customers with bookings and client requests.
- Review and handle customer feedback and improve customer experience.
- Provide technical and product support via chat and email.
- Provide value through customer experience.
CUSTOMER SUPPORT ASSOCIATE
HEXAWARE
01.2018 - 01.2019
- Customer Support on multi-lingual platforms (email, live chat, phone)
- Process improvement and implementation to speed up problem resolutions.
- Legal support to provide customers with proper assistance.
- Customer database cleaning and update
GUEST RELATIONS MANAGER
NEEDAM GUEST HOUSE
12.2016 - 12.2018
Education
B.A - FOREIGN LANGUAGES
Sri Aurobindo International Center of education
HIGHER SECONDARY -
Sri Aurobindo International Center of Education
Skills
- Microsoft Office Suite
- Content moderation
- Customer Success
Languages
English
Fluent
French
Fluent
Tamil
Fluent
Hindi
Fluent
oriya
Fluent
Bengali
Intermediate
sanskrit
Elementary
Accomplishments
- Amazon Just Do It Award(2020)
- Amazon All Rounder award(2021)
- Amazon All Rounder award(2022)
- Climbed one of the highest peak in himalayas(14,245ft)
Timeline
SENIOR CONTENT REVIEWER
AMAZON FRANCE
03.2020 - Current
CUSTOMER SUCCESS MANAGER
MAERSK
01.2019 - 01.2020
CUSTOMER SUPPORT ASSOCIATE
HEXAWARE
01.2018 - 01.2019
GUEST RELATIONS MANAGER
NEEDAM GUEST HOUSE
12.2016 - 12.2018
B.A - FOREIGN LANGUAGES
Sri Aurobindo International Center of education
HIGHER SECONDARY -
Sri Aurobindo International Center of Education
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