AUROSIKHA DAS

• Improved system performance by identifying and resolving technical issues in a timely manner.

• Delivered service and support to customers.

• Collaborated with cross-functional teams to successfully complete complex projects on time.

• Documented system configuration, mapping, and processes.
• Led training sessions for junior team members, promoting professional growth, and knowledge sharing within the department.

• Supported system users, educating employees on troubleshooting and problem-solving protocols.

• Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.

• Conducted end-user reviews for modified and new systems.

• Proposed technical feasibility solutions for new system designs, and suggested options for performance improvement of technical components.

• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.

• Proficient in using application support tools and diagnostic techniques for issue resolution.
• Takes ownership of support tickets, ensuring successful resolution and escalation when necessary.
• Understands the core system and how applications interact with databases, APIs, and third-party services.
• Can analyze logs and system metrics to identify recurring incidents.
• Understands service reliability concepts (SLA) and their impact on business operations.
• Basic knowledge of cloud environments and their managed service offerings.
• Learns about root cause analysis (RCA) and problem management processes.
• Stakeholder management and working with them for different technical and non-technical requirements.
• Writing high-performance SQL queries for on-demand data extractions for business reports.
• Driving support activities, including application enhancements and releases.
• Coordinating with teams for application improvement

• Mentored new students, resulting in stronger coding development, and increased productivity.

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.

• Coached on best practices, providing constructive feedback to support their professional growth.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Performed preventative maintenance to keep tools and equipment functional.
• Performed preventative maintenance to keep tools and equipment functional.

• Wrote, reviewed, and edited the technical document in accordance with template requirements.

• Developed positive working relationships with stakeholders to effectively coordinate work activities.