Austin Allen
Camby
Summary
Proven leader with extensive experience in customer service and staff supervision, notably at Regal Cinemas. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in discrepancies. Skilled in conflict resolution and team leadership, fostering a collaborative and efficient work environment. Demonstrates a strong ability to manage time effectively and develop staff competencies.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regal Cinemas
09.2019 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Dining Services Employee
CarDon and Associates
11.2016 - 09.2018
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Exceeded guest expectations through personalized attention to dietary needs or preferences.
- Delivered quality services while maintaining friendly and welcoming environment.
- Maintained a clean and hygienic dining area for improved customer experience.
- Adhered to food safety guidelines, maintaining a safe environment for both employees and customers.
- Trained new employees on company policies, procedures, and best practices for exceptional service delivery.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Greenwood High School
Greenwood, IN05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Conflict resolution
- Staff supervision
- Time management
Timeline
Assistant Manager
Regal Cinemas
09.2019 - 11.2024
Dining Services Employee
CarDon and Associates
11.2016 - 09.2018
High School Diploma -
Greenwood High School
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