Austin Carr
Fort Wayne
Summary
Dynamic and results-driven professional with extensive experience in restaurant operations management at Texas Roadhouse and Flat Top Grill. Proven track record in team motivation and staff management, achieving significant improvements in onboarding processes. Skilled in menu development and brand representation, consistently enhancing customer satisfaction and driving revenue growth through innovative promotions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Team Leader
Orchard Ridge Country Club
06.2025 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
Restaurant Manager
Flat Top Grill
05.2021 - 09.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Service Manager
Texas Roadhouse
02.2018 - 05.2021
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Associate of Science - Business Management
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2014
Skills
- Brand representation
- Team motivation
- Staff management
- Ordering supplies
- Restaurant operations management
- Recruitment
- Kitchen oversight
- Menu development
Certification
Serve Safe Certification
Timeline
Bar Team Leader
Orchard Ridge Country Club
06.2025 - Current
Restaurant Manager
Flat Top Grill
05.2021 - 09.2024
Restaurant Service Manager
Texas Roadhouse
02.2018 - 05.2021
Associate of Science - Business Management
Ivy Tech Community College of Indiana