Austin Hammer
Jeffersonville,IN
Summary
Strategic healthcare technology leader with 8+ years of experience driving innovation in healthcare. Proven success in building modern, scalable systems that support clinical and business needs. Skilled in leading cross-functional teams and delivering scalable, compliant enterprise solutions that support organizational growth and efficiency.
Overview
11
11
years of professional experience
Work History
Director of Operations, Clinical Technology Services
Rogers Behavioral Health
07.2020 - Current
- Lead the technology vision and provide department leadership for the implementation of integrated, system-wide business technology solutions. Drive innovation and implement solutions that align with the organization’s strategic goals.
- Responsible for areas of general end user support, enterprise infrastructure, cyber security operations, and clinical application strategy.
- Responsible for 15M+ operational budget.
- Initiated the movement from a third-party data center to a modernized cloud infrastructure, leading to an annual savings of 750k.
- Implemented a security awareness program, reducing phishing failure rates by 63% from baseline.
Manager of Clinical Technology Services Operations
Rogers Behavioral Health
10.2017 - 07.2020
- Oversee and support electronic information management and technology use for RBH. Coordinate the development, implementation, training, evaluation, and maintenance of all technology use. In a partnership with the Director of Infrastructure, develop enterprise data strategy for utilizing Cloud capabilities, providing national support, and monitoring to ensure availability, security, reliability, recoverability, and optimum performance.
- Support 2500+ users 24/7/365 across 17 locations
- Directly manage 12 individuals in areas of general help desk support, cyber security, system administration, networking
- Reduced the abandoned call rate from >25% to
Physician Adoption Specialist
Rogers Behavioral Health
05.2017 - 10.2017
- Provided general support for medical staff functions within the Electronic Health Record, with medical staff adoption efforts including onboarding and ongoing training, implementation of changes and new functionality, and collection of data for ongoing performance improvement activities.
- Work with physicians to troubleshoot issues related to clinical information systems.
- Provide direct support to the medical staff through the onboarding process.
- Meet 1:1 or in group settings to offer training within EHR(Cerner) or ancillary software that assisted with efficiency of workflow
- Serve as a liaison between providers and development team for workflow changes.
Licensed Practical Nurse
Rogers Behavioral Health
11.2014 - 05.2017
- Performed basic nursing activities in the care of patients so that they may achieve or regain, then maintain, the maximum possible physical, emotional and social function.
- Observe, document and monitor each patient’s psychiatric and physical changes and responses to treatment.
- Experience with child, adolescent and adult populations in the inpatient and residential level of care.
Education
Master’s degree - Information Technology Management
Indiana University
Bloomington, IN02.2023
Bachelor’s degree - Health Care Management
Concordia University Wisconsin
Mequon, WI07.2019
Galen College of Nursing
Louisville, KY04.2013
Skills
- Strategic Planning
- Team Leadership
- Stakeholder Engagement
- Coaching & Mentoring
- Operational efficiency
- Budget Management
- Vendor Management
- Risk mitigation
Timeline
Director of Operations, Clinical Technology Services
Rogers Behavioral Health
07.2020 - Current
Manager of Clinical Technology Services Operations
Rogers Behavioral Health
10.2017 - 07.2020
Physician Adoption Specialist
Rogers Behavioral Health
05.2017 - 10.2017
Licensed Practical Nurse
Rogers Behavioral Health
11.2014 - 05.2017
Master’s degree - Information Technology Management
Indiana University
Bachelor’s degree - Health Care Management
Concordia University Wisconsin
Galen College of Nursing
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