Austin Lawrence
Mumbai
Summary
Detail-oriented Business Analyst with experience in documenting business and functional requirements. Skilled in user acceptance testing and problem-solving, contributing to successful project outcomes and improved stakeholder satisfaction.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Business Analyst
DHL
Mumbai
09.2024 - Current
- Maintained comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to reflect client needs effectively.
- Tracked weekly and monthly updates by negotiating with technology partners and collecting stakeholder feedback.
- Documented user stories incorporating acceptance criteria, prototypes, business value elements, preconditions, and development notes.
- Led sprints within an Agile Scrum environment, ensuring strict compliance with Agile methodologies.
- Facilitated sessions for business analysis to map out client processes against required standards accurately.
- Directed resource management to resolve tasks swiftly while advancing project management practices continuously.
- Delivered critical documentation including use cases, process flows, change requests, software requirements specifications (SRS), and requirement traceability matrices (RTM).
Business Analyst
Accenture
Mumbai
04.2022 - 09.2024
- Experience in gathering requirements, proposing solutions until the requirements are frozen.
- Organized and participated in all Agile practices: daily scrum, iteration planning, retrospective, and test-driven.
- Experience in working in an Agile Scrum environment, with the ability to break down requirements into epics, features, and user stories.
Quality Audit Specialist
Accenture
Mumbai
01.2021 - 04.2022
- Conducted quality audits to ensure compliance with industry standards and regulations.
- Collaborated with team members to identify inefficiencies and streamline audit processes, enhancing overall productivity.
- Performed audit procedures to validate that the entries are perfect.
- Developed and maintained audit documentation and reports for review.
- Assisted in training staff on quality assurance practices and procedures.
- Facilitated training sessions on topics related to auditing best practices.
Transaction Processing Associate
Accenture
Mumbai
05.2018 - 01.2020
- Processed high volumes of transactions accurately and efficiently.
- Collaborated with team members to resolve discrepancies in data entries.
- Reviewed and verified transaction data for completeness and correctness.
- Adhered to compliance standards while executing daily transaction tasks.
- Processed payments and deposits in a timely manner.
Education
Master of Commerce - Accounting And Finance
Mumbai University
Mumbai09-2020
Skills
- Business requirement documentation
- Agile methodologies
- User story documentation
- Effective communication
- Problem solving
- User acceptance testing
- Lean Six Sigma
- MS office
- User story development
Projects Worked On
- Document understanding system
- Transport management system
- Learning management system
Tools
- Axure
- JIRA
- MS Visio
- MS Excel
- MS Office
Certification
Business Analyst Certification - Ziphertech
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Business Analyst
DHL
09.2024 - Current
Business Analyst
Accenture
04.2022 - 09.2024
Quality Audit Specialist
Accenture
01.2021 - 04.2022
Transaction Processing Associate
Accenture
05.2018 - 01.2020
Master of Commerce - Accounting And Finance
Mumbai University