Austin M. Conrad
Zionsville
Summary
Dynamic Care Coordinator with proven expertise at Sandra Eskenazi Community Mental Health Center, excelling in client assessments and crisis intervention. Adept at interdisciplinary collaboration and referrals management, I enhance patient care through effective communication and case management, ensuring quality service delivery in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator
Sandra Eskenazi Community Mental Health Center
Indianapolis
03.2026 - Current
- Conducted assessments to identify client needs and service gaps.
- Managed referrals to various community resources and services.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Provided crisis intervention services when needed.
Support Specialist
Sandra Eskenazi Community Mental Health Center
Indianapolis
07.2025 - 03.2026
- Facilitated client navigation of service options and scheduled appointments efficiently.
- Coordinated effective communication between clients and healthcare providers.
- Managed client records securely using electronic health record systems.
- Collaborated individually with clients to develop essential diagnostic skills.
Baker
Soma Coffee House and Juice Bar
Bloomington
07.2024 - 07.2025
- Prepared and maintained baked goods in a high-volume café setting
- Ensured food quality and cleanliness standards were consistently met
Security/Utility Staff
Brother’s Bar and Restaurant
Bloomington
09.2022 - 04.2023
- Assisted both bartenders and wait staff with general housekeeping duties
- Provided front door security/ID checking
Server
North High Brewing Company
Zionsville
05.2020 - 09.2022
- Managed a floor of up to 8 tables at a time period relayed customer feedback to kitchen in order to better serve the customer.
- Organize cash revenue while also controlling digital transaction from new age technology.
- Employed customer service skills to allow tables to feel more comfortable at the restaurant
Shift Manager
Subway
Zionsville
08.2019 - 05.2022
- Supervised up to six person teams during busy hours.
- Handled supply stocking demands of the food prep area.
- Undertook multiple positions at once and managed the storefront due to staffing shortages.
- Created sandwiches for customers of various backgrounds in a high volume environment.
- Improved my knowledge of the Spanish language in order to be able to converse with Spanish speaking team members and consumers.
Recruitment Chair
Model United Nations
Zionsville
08.2018 - 05.2021
- Lead initiatives to increase the size and scope of the Zionsville high school model UN recruiting upwards of 100 individuals over the course of three years.
- Competed in teams and pairs to solve current global issues at an international level at conferences across the Midwest.
Education
Bachelor of Arts - Psychology
Indiana University
Bloomington, Indiana05-2025
Psychology Program
Indiana University
Vienna, Austria06-2024
Skills
- Case management
- Client assessment
- Referrals management
- Crisis intervention
- Interdisciplinary collaboration
- Customer relationship management
Certification
- Indiana Certified Community Health Worker, 12/22 - Current
- ANSA 18+ 04/26 - Current
- CANS Birth-17 04/26 - Current
- Crisis Assessment Tool(CAT) 04/26 - Current
References
- Courtney Kees, Bar Manager, North High Brewing Company, 75 N Main St, Zionsville, IN, 46077, (317)973-0230
- Kai Bookwalter, Director of Operations, Soma Coffee House and Juice Bar, 581 E Hillside Dr Suite 104, Bloomington, IN, 47401, (812)340-8367
Activities
- Indiana University Intermural Soccer Team
- Hiking
- Kayaking
Timeline
Care Coordinator
Sandra Eskenazi Community Mental Health Center
03.2026 - Current
Support Specialist
Sandra Eskenazi Community Mental Health Center
07.2025 - 03.2026
Baker
Soma Coffee House and Juice Bar
07.2024 - 07.2025
Security/Utility Staff
Brother’s Bar and Restaurant
09.2022 - 04.2023
Server
North High Brewing Company
05.2020 - 09.2022
Shift Manager
Subway
08.2019 - 05.2022
Recruitment Chair
Model United Nations
08.2018 - 05.2021
Bachelor of Arts - Psychology
Indiana University
Psychology Program
Indiana University