Austin Perkins
Lakeville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Plumbing Manager
Tyler’s PHC
Mishawaka
04.2023 - Current
- Led a team of plumbers to complete projects on time, enhancing operational efficiency and client satisfaction.
- Developed and implemented training programs for new staff, improving skill levels and team performance.
- Collaborated with contractors and suppliers to negotiate favorable terms, fostering strong relationships and ensuring project success.
- Coordinated with subcontractors to ensure timely completion of projects on budget.
- Assisted in developing bid proposals for large scale jobs requiring multiple technicians.
- Resolved conflicts between customers, employees, contractors, suppliers, and other stakeholders involved in projects.
- Monitored inventory of supplies, materials, and equipment necessary for plumbing operations.
Owner/Operator
Perkins PHC
Lakeville
09.2018 - 04.2023
- Developed and implemented operational strategies that enhanced service delivery and increased customer satisfaction levels consistently.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve efficiency in service delivery.
- Trained and mentored a team of service staff, fostering a collaborative environment that improved team performance.
- Streamlined scheduling processes, increasing staff productivity and ensuring adequate coverage during peak service hours.
- Established relationships with local suppliers, negotiating favorable terms that enhanced product quality and reduced costs.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Resolved conflicts between employees in a professional manner.
Plumbing Technician
A+ PHC
Bremen
09.2013 - 09.2018
- Diagnosed and repaired plumbing systems, ensuring compliance with local codes and enhancing system efficiency.
- Installed, maintained, and replaced plumbing fixtures, contributing to improved functionality and customer satisfaction.
- Conducted routine inspections and preventive maintenance, reducing emergency repair incidents and extending system lifespan.
- Managed inventory of plumbing supplies and tools, ensuring availability and minimizing downtime during service calls.
- Provided exceptional customer service by communicating effectively with clients and addressing their plumbing concerns promptly.
- Repaired or replaced defective equipment parts using hand tools and power tools.
- Cut openings in walls or floors to accommodate pipe installation.
- Installed gas and water pipes to connect fixtures, appliances, and equipment.
- Removed old pipes during remodeling projects while ensuring minimum disruption to customers' operations.
- Responded promptly to emergency calls regarding broken and leaking pipelines.
- Determined the cause of plumbing problems through visual inspections or use of diagnostic tests.
- Inspected drainage and other plumbing systems for compliance with local regulations.
- Located clogged drains using cameras or ultrasonic locating devices.
Education
Plumbing Contractor - Plumbing
Indiana PHCC
Lakeville, IN 08.2014 - 06.2018
LaVille Jr. Sr. High School
Lakeville, INCertification
- EPA Certified
- Marlo Trained
- Navien Level 3 Trained
- Licensed Plumbing Contractor
Timeline
Plumbing Manager
Tyler’s PHC
04.2023 - Current
Owner/Operator
Perkins PHC
09.2018 - 04.2023
Plumbing Contractor - Plumbing
Indiana PHCC
08.2014 - 06.2018
Plumbing Technician
A+ PHC
09.2013 - 09.2018
LaVille Jr. Sr. High School