Austyn Huffer
Fishers
Summary
Personable and composed in high-stress environments, with strong ability to remain calm and efficient under pressure. Possesses comprehensive knowledge of emergency response protocols and adept at handling communication equipment. Committed to providing clear, accurate, and timely assistance to ensure public safety and effective incident resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Hancock County
08.2024 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Maximized caller safety by providing clear instructions for emergency situations.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Team Trainer
Greeks Pizzeria
10.2021 - 06.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Set positive example for team members by providing high-quality, efficient service.
- Provided coaching and mentoring to employees.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Criminal Justice/Psychology
Ball State University
Muncie, IN05-2024
High School Diploma -
Taylor High School
Kokomo05-2020
Skills
- Emergency management
- Stress tolerance
- Call prioritization
- Public safety awareness
- Teamwork and collaboration
- Active listening
- Dependable and responsible
- Computer-aided dispatching
- Emergency medical dispatch (EMD)
- Problem-solving
- Adaptability and flexibility
Certification
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
Timeline
911 Telecommunicator
Hancock County
08.2024 - Current
Team Trainer
Greeks Pizzeria
10.2021 - 06.2024
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
Bachelor of Science - Criminal Justice/Psychology
Ball State University
High School Diploma -
Taylor High School
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