Power BI
Analyst - Survey Design Operations
Press Ganey
08.2022 - 06.2025
Auswin Bertin
Analyst
Trivandrum,KL
Timeline
Bachelor's of Commerce - Taxation
University of Kerala
07.2019 - 08.2022
Work History
Analyst - Survey Design Operations
Press Ganey
08.2022 - 06.2025
- Successfully translated and quality-checked telephone, mail, and online surveys in alignment with Client Experience team guidelines, contributing to consistent and accurate global survey delivery.
- Entered high volumes of non-English survey content into the proprietary Survey Translator tool with 100% adherence to linguistic and formatting standards, improving translation efficiency and accuracy.
- Conducted rigorous quality audits on client surveys, identifying and reporting key issues to the Survey Design Team and manager, which led to measurable improvements in survey clarity and respondent experience.
- Maintained strict adherence to established protocols while managing multiple projects, demonstrating strong attention to detail and superior organizational skills in a fast-paced environment.
- Devised and implemented processes and procedures to streamline operations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Education
Bachelor's of Commerce - Taxation
University of Kerala
Kerala 07.2019 - 08.2022
Skills
Microsoft office
Analytical thinking
MS Excel
Time management
Team collaboration and leadership
Attention to detail
Project management
Excel proficiency
Information gathering
Decision-making
Process improvements
SQL programming
Python programming
Excellent communication
Problem-solving
Data analysis
Summary
At Press Ganey, my role as an Analyst integrates sentiment analysis, quality assurance, and data interpretation to enhance patient experience across the healthcare continuum. Backed by a Bachelor of Commerce from Kerala University with a specialization in Taxation, I apply a structured, analytical approach to problem-solving and process optimization.
My responsibilities include translating and quality-checking multilingual surveys in collaboration with the Client Experience and Survey Design teams, ensuring data integrity and strict adherence to SLAs. I’ve also gained hands-on experience with SQL and Python, expanding my capabilities in data extraction, transformation, and analysis, while developing strong skills in business analysis to uncover insights and support data-driven decisions.
Proficient in Microsoft 365 and certified with a Diploma in Computer Application, I bring a strong technical foundation to my role. Our collaborative efforts continue to drive measurable improvements in healthcare service delivery. Committed to continuous learning, innovation, and quality, I aim to contribute meaningfully to our organization's mission and impact.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridSoftware
SalesForce
Jira
Confluence
Excel
Certification
- Career Essentials in Business Analysis by Microsoft and LinkedInCareer Essentials in Business Analysis by Microsoft and LinkedIn - March 2024
- Scrum Master Certification 2025 + Agile Scrum CertificationScrum Master Certification 2025 + Agile Scrum Certification, Udemy - Jun 2025
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