Autumn Kramer
Fort Wayne
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Midwest Eye
Fort Wayne, IN
08.2024 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answering calls in a timely fashion
- Communicating with doctors about patients needs over the phone
Part Time Sales Manager/Key Holder
Carters Inc
Fort Wayne, IN
04.2023 - 08.2024
- Work cash register and point of sales.
- Interacting with customers and making sure they are satisfied and well aware of promotions going on.
- Supervising associates and ensuring they are on task.
- Maintaining the store so it is shoppable and product and displays are looking neat and in place.
- Responsible for opening and closing cash registers in the morning and at night.
- Promote and sign up members for store's credit card.
Cashier/Sales
Uncle Bill's Pet Center
Fort Wayne, IN
02.2019 - 09.2023
- Scan products and run money transactions for customer purchases within a timely manner
- Greet customers, field questions, and provide friendly service
- Feed and interact with animals
- Disinfect and upkeep animal cages and provide general store maintenance and cleaning
Assistant Manager
Spirit Halloween LLC
Carmel, IN
08.2021 - 11.2021
- Oversaw day to day store operations
- Managed a group of associates
- Opened and closed store
- Provided excellent customer service to all customer in a timely manner
Head Hostess
Tucanos Brazilian Grill
Fort Wayne, IN
10.2017 - 05.2019
- Answer phones to take reservations and respond to guests' questions
- Greet guests, escort them to their tables, and engage them in conversation
- Serve as point person to communicate between managers and hosting staff during busy times
- Manage customer needs and provide courteous service
- Cater events for the restaurant
- Provide light cleaning of bathrooms and waiting areas
Cashier
Kroger
Fort Wayne, IN
05.2017 - 10.2017
- Scan groceries and run money transactions for customer purchases within a timely manner
Education
Homeschool -
Homeschool
Fort Wayne, IN06.2017
Vincennes University - Zoology, Marine Biology
Vincennes University
Vincennes, IN11.2020
Skills
- Dependability
- Teamwork
- Leadership
- People skills
- Customer service
- Self-motivation
- Reliability
- Point of sales
- Basic computer functions
- Teachable
- Eagerness to learn
Timeline
Patient Service Representative
Midwest Eye
08.2024 - 02.2025
Part Time Sales Manager/Key Holder
Carters Inc
04.2023 - 08.2024
Assistant Manager
Spirit Halloween LLC
08.2021 - 11.2021
Cashier/Sales
Uncle Bill's Pet Center
02.2019 - 09.2023
Head Hostess
Tucanos Brazilian Grill
10.2017 - 05.2019
Cashier
Kroger
05.2017 - 10.2017
Vincennes University - Zoology, Marine Biology
Vincennes University
Homeschool -
Homeschool