Autumn Morrison
Memphis
Summary
Detail-oriented professional leader with extensive experience in fast-paced environments, specializing in warehouse and associate management, as well as spearheading customer-centric projects and operations. A strong commitment to continuous improvement drives the prioritization of employee experience, fostering a safe and productive workplace. Proven ability to enhance organizational activities through effective project management, leveraging exceptional organizational skills and leadership capabilities alongside a comprehensive understanding of the production process. Holds an associate degree in Paralegal Studies, adding a unique perspective to problem-solving and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
ShipMonk
Louisville, KY
03.2026 - Current
- Streamlined warehouse operations to enhance order fulfillment efficiency and reduce processing time.
- Led cross-functional teams in implementing inventory management systems that increased accuracy and reduced discrepancies.
- Developed training programs for staff, improving onboarding processes and employee retention rates.
- Analyzed operational workflows to identify bottlenecks, initiating process improvements that enhanced productivity.
- Coordinated logistics and distribution strategies, optimizing shipping routes for cost savings and timely deliveries.
- Implemented performance metrics and reporting tools, fostering a data-driven approach to operational decision-making.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
L5 Area Manager
Amazon.com
Jeffersonville, IN
04.2024 - Current
- Lead and supervise a team of Area Managers 8 front-line supervisors and over 600 hourly associates in outbound operations within the Fulfillment Center and delivered 250K items daily.
- Responsible for the overall safety, quality and performance and customer experience of the shift.
- Carried out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentored, trained and developed teammates for career progression and learning.
- Developed and shared best practices across the shifts and network.
- Amazon is known for its disruption of well-established industries through technological innovation and mass scale. It is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform as measured by revenue and market capitalization.
L4 Area Manager
Amazon.com
Jeffersonville, IN
06.2023 - 04.2024
- Lead and supervise a team of over 100 hourly associates in outbound operations within the Fulfillment Center.
- Responsible for the overall safety, quality and performance and customer experience of the shift.
- Carried out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding operational and associate engagement goals.
- Continued to move the needle within the High Retail Value (HRV) department.
- Appraised performance; reward and discipline associates; resolve problems; and address staffing needs.
- Mentored, trained and developed teammates for career progression and learning.
- Developed and shared best practices across the shifts and network.
Production Planner
Amazon.com
Jeffersonville, IN
01.2022 - 06.2023
- Ran all daily Outbound operational departments alongside the Operations Manager for 500-700 employees, delivering 250K items daily.
- Daily tasks include checking Outbound operational metrics, ensuring all units are getting picked/packed for delivery, managing labor moves for business needs, and overseeing all departments’ operations.
- Responsible for the overall safety, quality and performance, and customer experience of the shift.
- Carried out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding KPI-based operational goals.
- Strategically planned, forecasted, and appraised employee performance. Rewarded and coached employees, resolved problems, and addressed staffing needs.
- Developed and shared best practices across the shifts and network.
Pick Process Assistant
Amazon.com
Jeffersonville, IN
02.2020 - 01.2022
- Led largest department in 2.3M sq. ft. warehouse, housing more than 50M products.
- Balanced labor assignments within the MODs to target customer orders, labor shared associates to other departments for business needs, ensured all units were on path to ship out before deadlines.
- Used problem solving skills to find barriers with the associates and within the MODs.
- Actively engaged associates for their rate and quality.
- Helped develop associates to advance in their career. Groomed four Tier 1 associates to become Seasonal Process Assistants, three of them are now full time Process Assistants.
- Became Pick department SME (Subject Matter Expert) within two months after starting the role.
- Created a leadership program for high performing associates to focus on neatness and cleanliness throughout the MODs.
Customer Returns Process Assistant
Amazon.com
Jeffersonville, IN
07.2019 - 02.2020
- Ran the entire Customer Returns department daily.
- Managed associates in quality and became an expert in problem solving.
- Received trailers, unloaded product, verified product condition, moved trailers in the yard, and actively improve the process within the department.
- Maintained in depth knowledge of customer systems.
- Received certification in TDR (Trailer Dock Release).
- Streamlined daily operations by coordinating team workflows and ensuring adherence to established processes.
Pick Process Guide
Amazon.com
07.2018 - 07.2019
- Duties included running the Pick department while working closely with associates.
- Furthermore, including balancing associates within the MODs, labor shared associates to other departments for business needs, ensure all units were on path to ship out in a timely manner.
- Used problem solving skills to find barriers with the associates and within the MODs.
- Streamlined operational workflows to enhance efficiency and productivity within fulfillment center processes.
Education
Associate Degree - Paralegal Studies
Ivy Tech Community College
Sellersburg, Indiana01-2022
High School Diploma - undefined
Jeffersonville High School
Jeffersonville, Indiana01-2018
Skills
- Oral & written communication
- Time management
- Problem solving
- Conflict resolution
- Adaptability
- Strong leadership
- Microsoft Office
- Multi-tasking
- Team development
- Data analysis
- Trend analysis
- Team leadership
- Problem-solving
- Operations management
- Planning and implementation
- Inventory management
- Policies and procedures implementation
Timeline
Operations Manager
ShipMonk
03.2026 - Current
L5 Area Manager
Amazon.com
04.2024 - Current
L4 Area Manager
Amazon.com
06.2023 - 04.2024
Production Planner
Amazon.com
01.2022 - 06.2023
Pick Process Assistant
Amazon.com
02.2020 - 01.2022
Customer Returns Process Assistant
Amazon.com
07.2019 - 02.2020
Pick Process Guide
Amazon.com
07.2018 - 07.2019
High School Diploma - undefined
Jeffersonville High School
Associate Degree - Paralegal Studies
Ivy Tech Community College