Autumn Rimmert
Indianapolis
Summary
Experienced with providing high-quality guest services and maintaining welcoming environment. Utilizes excellent communication skills to ensure guest satisfaction and team cohesion. Knowledge of effective problem-solving techniques and efficient task management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services
UW-Madison Athletics
08.2024 - Current
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Collaborated with various departments to ensure seamless coordination of guest services.
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
- Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.
- Assisted guest services department in directing guests around the stadium effectively while maintaining a friendly demeanor at all times.
Ice Cream Server
Sundaes Homemade Ice Cream
07.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Student Observer
Community North Surgery Center
02.2024 - 05.2024
- Observed nurses and patients during pre-op, post-anesthesia care, and post-op
- Observed patient surgeries
- Learned about surgeries and terminology, as well as inputting information into patients' medical charts
Caterer
The Wellington Fishers Banquet & Conference Center
02.2022 - 07.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN06.2024
Skills
- Customer Service
- Supply Restocking
- Menu Memorization
- Payment Processing
- Handling Complaints
- Cleaning and organization
- Teamwork
- Problem-solving skills
- Guest services
Certification
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Guest Services
UW-Madison Athletics
08.2024 - Current
Student Observer
Community North Surgery Center
02.2024 - 05.2024
Ice Cream Server
Sundaes Homemade Ice Cream
07.2022 - Current
Caterer
The Wellington Fishers Banquet & Conference Center
02.2022 - 07.2022
High School Diploma -
Lawrence North High School
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