Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Yarbro

New Haven,Indiana

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
06.2020 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Documented customer interactions using CRM software to ensure consistent follow-up and service quality.
  • Adapted quickly to new product knowledge, ensuring effective communication of features and benefits to customers.
  • Conducted routine quality checks on customer service interactions, identifying areas for improvement.
  • Managed high-volume calls while maintaining professionalism and accuracy in information delivery.

Eligibility Assistant

State of Indiana
08.2024 - 04.2025
  • Assisted in determining eligibility for various programs based on client needs and guidelines.
  • Supported intake process by gathering necessary documentation from clients efficiently.
  • Maintained accurate records of applications and client interactions in database systems.
  • Collaborated with team members to streamline eligibility determination processes.
  • Responded to client inquiries regarding program requirements and application status promptly.
  • Conducted preliminary assessments to identify client eligibility for assistance programs.
  • Provided administrative support to ensure smooth operations within the eligibility department.

311 Customer Service Representative

City of Fort Wayne
01.2021 - 07.2022
  • Resolved customer inquiries efficiently through active listening and problem-solving techniques.
  • Streamlined communication processes to enhance customer support and satisfaction.
  • Mentored new team members on company protocols and customer service best practices.
  • Conducted regular quality assurance checks to ensure compliance with service standards.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Account Representative

GEICO, Government Employees Insurance
01.2018 - 06.2021
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention.
  • Utilized CRM software to track account activities and maintain accurate customer records.
  • Collaborated with sales teams to identify opportunities for upselling and cross-selling services.
  • Developed training materials for new representatives, improving onboarding efficiency.
  • Analyzed customer feedback to implement process improvements and enhance service delivery.
  • Increased client retention, consistently maintaining strong relationships with key accounts.

Education

Paul Harding High School
Fort Wayne, IN
06-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Follow-up skills
  • Call management
  • Product knowledge
  • Scheduling

Timeline

Eligibility Assistant

State of Indiana
08.2024 - 04.2025

311 Customer Service Representative

City of Fort Wayne
01.2021 - 07.2022

Customer Service Representative

Teleperformance USA
06.2020 - Current

Customer Account Representative

GEICO, Government Employees Insurance
01.2018 - 06.2021

Paul Harding High School

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Autumn Yarbro