Ava Moore
Griffith
Summary
Results-driven Floor Manager with expertise in enhancing customer satisfaction and optimizing store operations. Proven track record in employee training and performance management, ensuring adherence to health and safety standards.
Overview
5
5
years of professional experience
Work History
Floor Manager
Skechers
Schererville, IN
09.2023 - Current
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Managed team scheduling and performance, optimizing staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Trained new employees on customer service protocols and operational procedures.
- Conducted inventory management, tracking stock levels to minimize shrinkage and ensure availability.
- Monitored sales performance metrics, identifying trends to inform strategic decisions for product promotions.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Collaborated with upper management on strategic initiatives aimed at improving store efficiency and profitability.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
Cashier
Chipotle
Highland, IN
11.2022 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to ensure compliance with health standards.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Handled cash and electronic payments securely while balancing registers at end of shifts.
- Provided training support to new cashiers, fostering teamwork and operational knowledge.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
Attractions Attendant
Jaks Warehouse
Schererville, IN
04.2022 - 09.2022
- Assisted guests with inquiries and provided information about attractions.
- Monitored safety protocols to ensure a secure environment for visitors.
- Maintained cleanliness of attraction areas to enhance guest experience.
- Operated equipment and ensured proper functionality during shifts.
- Collaborated with team members to streamline operations and improve service efficiency.
- Supported event setups and breakdowns, ensuring smooth transitions between activities.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Server
Schoop's Hamburgers
Michigan City, IN
09.2021 - 12.2021
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed cash register transactions accurately, ensuring accountability and transparency.
Education
Bachelor of Science - Digital Marketing
Indiana University, Northwest
Gary, IN06-2027
Skills
- Employee management
- Customer relations
- POS systems
- Store maintenance
- Stock management
- Health and safety
- Performance improvements
- Customer service
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Attention to detail
Timeline
Floor Manager
Skechers
09.2023 - Current
Cashier
Chipotle
11.2022 - 05.2023
Attractions Attendant
Jaks Warehouse
04.2022 - 09.2022
Server
Schoop's Hamburgers
09.2021 - 12.2021
Bachelor of Science - Digital Marketing
Indiana University, Northwest