Ava Poulson
Warren
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills, demonstrated as a Scheduler at Ear Nose and Throat Associates. Enhanced workflow efficiency and customer satisfaction through effective multitasking and resource allocation. Proven ability to collaborate with teams and maintain attention to detail in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Scheduler
Ear Nose and Throat Associates
Fort Wayne, IN
06.2023 - 08.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Answered phone calls and answered questions from potential customers.
Kitchen Cook
East of Chicago
Warren, IN
09.2022 - 06.2023
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
Education
Bachelor of Science - Nursing
Spring Arbor University
Spring Arbor, MI05-2028
High School Diploma -
Huntington North High School
Huntington, IN05-2024
Skills
- Attention to detail
- Computer Skills
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Scheduler
Ear Nose and Throat Associates
06.2023 - 08.2024
Kitchen Cook
East of Chicago
09.2022 - 06.2023
Bachelor of Science - Nursing
Spring Arbor University
High School Diploma -
Huntington North High School
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