Ava Poulson
Warren
Summary
Detail-oriented and dependable professional with strong communication, multitasking, and problem-solving skills. Experience in healthcare scheduling and patient interaction, maintaining confidentiality while managing appointments in a fast-paced medical environment. Known for building positive relationships with patients and collaborating effectively with healthcare teams. Currently pursuing a Bachelor of Science in Nursing (BSN) and seeking opportunities to expand clinical experience while working toward becoming a Registered Nurse.
Overview
4
4
years of professional experience
Work History
Part Time Nanny
Ashley Kennedy
Andrews
05.2025 - Current
- Established trusting relationships with children and parents, prioritizing safety and well-being
- Supervised daily routines and activities, ensuring children felt secure and engaged
- Prepared meals and addressed children's daily needs in a safe, structured environment
Scheduler
Ear Nose and Throat Associates
Fort Wayne
06.2023 - 08.2024
- Coordinated scheduling updates and patient needs with nurses, physicians, and clinical staff to facilitate efficient workflow
- Handled high volume of patient phone calls, scheduling appointments and directing concerns to clinical staff to ensure timely care
- Engaged with patients in person and over the phone, delivering clear and professional communication to enhance patient experience
- Maintained patient confidentiality while handling sensitive health information and updating records
Kitchen Cook
East of Chicago
Warren
09.2022 - 06.2023
- Prepared food efficiently while coordinating multiple tasks during peak hours
- Resolved challenges and maintained organization in a fast-paced environment
- Collaborated with team members to train new employees and enhance team integration
- Maintained a clean and safe workspace by sanitizing surfaces and organizing work areas according to safety standards
Education
Bachelor of Science - Nursing
Spring Arbor University
Spring Arbor, MI05-2028
High School Diploma -
Huntington North High School
Huntington, IN05-2024
Skills
- Patient Care
- Patient Communication
- Teamwork & Collaboration
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Problem-Solving
- Electronic Medical Records & Computer Skills
- Medical Office Scheduling
Timeline
Part Time Nanny
Ashley Kennedy
05.2025 - Current
Scheduler
Ear Nose and Throat Associates
06.2023 - 08.2024
Kitchen Cook
East of Chicago
09.2022 - 06.2023
Bachelor of Science - Nursing
Spring Arbor University
High School Diploma -
Huntington North High School