Proactive and achievement-oriented product manager with overall 6+ years of experience in digital mobile money and banking domain. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr Product Manager
Panamax Infotech Pvt. Ltd.
Ahmedabad
04.2022 - Current
Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
Involved in market research activities for digital wallet/digital banking competitive analysis, SAM, SOM, location wise service penetration research.
Helped Product Owner in planning the product roadmap of digital wallet and omni-channel banking.
Worked on wallet and mobile money platform offering; digital KYC, BNPL, Cash-in, Cash-out, Top-up, Bill-payment, Split Payment, basic Loyalty and Rewards, Domestic/International Remittance, Agency banking, Enterprise bulk payments, merchant payments, and many more mobile money services to B2B and B2C clients.
Extensively worked on developing Loyalty and Rewards, KYC Management, BNPL, Cash-In/Cash-out via QR (EMV), Nearby Exploration, and Voucher Management module for product in recent times. Designed both user-interfaces (mob/web portals along with backend configuration panel).
Experienced in preparing product feature wireframes and documents: PFRD (Product Feature Research Document), PRD (Product Feature Document), User-Story Document.
Involved with cross-functional teams in Agile Methodology to develop product features (scrum meetings, sprint planning, sprint show and tell, UAT, Product Release and scrum retrospective).
Experienced in providing feature introduction training Marketing, Pre-sales, sales, management, clients, and other stakeholders/teams.
Helped Pre-sales team in filling RFP responses and deciding on scope of product that can be served.
Business Analyst
Panamax Infotech Pvt. Ltd.
Ahmedabad
09.2020 - 04.2022
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Worked closely with Client (Wallet Service Providers/ Banks/ Payment Aggregators), stakeholders and product owners to gather and crystallize requirements.
Build and maintain detailed backlog of epics, user stories, test cases with comprehensive acceptance criteria to turn business requirements into actionable development specifications.
Analyzed core platform and define features and product enhancements that meet business objectives and problems that target users are faced with.
Separating out project wise delta scope of project and coordinating with product team and delivery team on same.
Supported engineering team throughout delivery process to iron out ambiguity or complexity.
Wireframe features to convey high-level interactions, user journeys and information architecture requirements to designers and engineers.
Create flow diagrams to get to grips with process issues, bottlenecks and guide other team members in their understanding of the subject matter.
Carrying out requirement gathering workshops with clients and drafting them clearly into FSD (Functional Scope Document), carried successful vendor integrations via rest APIs, Postman.
Managed 20+ projects as business analyst.
Technical Writer
Panamax Infotech Pvt. Ltd.
Ahmedabad
05.2015 - 06.2020
Collaborated with technical team and product teams to prepare core technical and techno-commercial documents for wallet and telecom products.
Presented new technology and drafted mind maps and other technical documents to complete packages.
Worked on preparing technical documents for more than 40+ clients and 9+ products: API document, user manuals, functional requirement document.
Education
Master of Science - Applied Computing
University of Teesside
Middlesbrough
01.2012 - 03.2013
Bachelor of Science - Computing
University of Teesside
Middlesbrough
03.2009 - 09.2011
Skills
Critical Thinkingundefined
Accomplishments
A Product Strategist who has worked on the following use-cases:
E-KYC and Digital Onboarding
Agent and Merchant Management Modules
Dynamic QR Code Module (EMV)
Top-up, P2P, Bill Payment (Including Bull Payment Processing)
LNR
Multiple Payment Instruments
BNPL
Designing the backend/admin panel UI/UX that helps service providers to efficiently launch and manage their wallet (e-money) business
Helped in positioning a Digital Mobile Money and an Agency Banking Solution in market that powers 45+ clients
A Product Leader who has worked 4 teams across 3 continents to launch1 product in 1 year.
Software
Jira
Camstudio
Invision
Lotus Notes
Aha
Adobe XD
Microsoft Office
Plant Text UML
Document 360
Postman
Drawio
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Sr Product Manager
Panamax Infotech Pvt. Ltd.
04.2022 - Current
Design Thinking and Analysis
02-2022
Certified Scrum Product Owner (CSPO)
01-2022
Business Analyst
Panamax Infotech Pvt. Ltd.
09.2020 - 04.2022
Technical Writer
Panamax Infotech Pvt. Ltd.
05.2015 - 06.2020
Master of Science - Applied Computing
University of Teesside
01.2012 - 03.2013
Bachelor of Science - Computing
University of Teesside
03.2009 - 09.2011
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