Avadhut Suresh Sarjine
Pune
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 6 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
7
7
years of professional experience
Work History
Business Process Lead
TATA CONSULTANCY SERVICES
Pune
08.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted with new hire processing and existing training programs
- Managed completion of 32K shipments in day
Team Leader
HGS, Hinduja Global Services Ltd, Altruist India Private Limited
Pune
12.2018 - 07.2020
- BALIC / HDFC ERGO
- A large part of the job is providing sales team members with tips and training to achieve a competitive edge in their industry
- Sales team leaders orient the new sales staff and focus on improving the job performance and sales of existing staff
- Sales team leaders delegate tasks to sales staff
- Processes handled – Underwriting, Claim Settlement, Portfolio Strategies, Life Insurance Plans
- BALIC Term Plan Sales as well as Renewal
- Led team of 22 members while providing exceptional customer service
- HDFC Life - Critical Illness Health Shield Plan
- Cross-trained and provided backup support for organizational leadership
- Coordinated weekly meetings for internal and external groups
- Built strong relationships with customers through positive attitude and attentive response
Team Leader
Tech Mahindra
Pune
11.2016 - 08.2018
- Led team of 25 members while providing exceptional customer service
- For Telecom Sale and inbound process, providing first time resolution on their query
- Performance and Data management
- Attrition & shrinkage control for team
- Effective coaching and feedbacks
- Performance feedbacks been shared with agents on daily, weekly & monthly basis
- Monthly MIS been shared with superiors mainly on team performance
- Supported office business development and customer service
Senior Associate
WNS Global Services Ltd
Pune
10.2015 - 11.2016
- Customer centricity was main responsibility as advisor was handling UK/US B2B clients for back end operations
- Handled cases, related to in build video cameras in vehicles, for UK and US customers
- QC – Handled QC checks on escalation triggered by Client.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
Advisor
Tech Mahindra LTD
Pune
09.2011 - 02.2013
- Floor supervision – Manning and mentoring new advisor’s as and when required.
- Floor support in times of requirement.
- Handling team in absence of Team Leader
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Anticipated responses and prepared clear and articulate answers
- Managed over 100 customer calls per day.
Education
M.Sc. -
08.2014
B.Sc. -
08.2011
H.S.C -
06.2008
S.S.C -
06.2006
Skills
- Technical Skills
- Microsoft Office Applications – Word, Excel, PowerPoint
- Business Needs Assessment
- Variance Analysis
- Best Practices and Standards
Additional Information
- Achieved Highest Gross sales
- Awarded with Sales Champion of the month multiple times
- Awarded best Team Lead for last 2 quarter in Tech Mahindra
- Awarded Star Performer multiple times.
- Awarded with Grand Salute Guru Award in Tech Mahindra
Hobbies
- Football
- Cricket
- Reading
Timeline
Business Process Lead - TATA CONSULTANCY SERVICES
08.2021 - Current
Team Leader - HGS, Hinduja Global Services Ltd, Altruist India Private Limited
12.2018 - 07.2020
Team Leader - Tech Mahindra
11.2016 - 08.2018
Senior Associate - WNS Global Services Ltd
10.2015 - 11.2016
Advisor - Tech Mahindra LTD
09.2011 - 02.2013
Pune University - M.Sc.,
Pune University - B.Sc.,
Maharashtra Board - H.S.C,
Maharashtra Board - S.S.C,
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