Avaneesh Mishra
Bangalore
Summary
Dynamic IT Director with a proven track record at Schneider Electric, excelling in digital strategy and operations. Expert in risk management and stakeholder engagement, driving significant improvements in employee experience and operational efficiency. Skilled in budgeting and cost control, fostering high-performance teams across global initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Director
Schneider Electric
06.2013 - Current
- Digital Global Strategy, Operations, and Enablement for the IT team deliver critical cross-functional initiatives and manage operations and strategic initiatives across multiple countries to improve theemployee experience by working closely with the CIO.
- Essential Duties and Responsibilities include ensuring strong management and optimal performance in all areas of IT Operations including but not limited to IT financial management and strategy, grants and contracts compliance, risk management, human resources, safety & security, and IT infrastructure
- Governance Leader for IT Disaster Recovery Management for 65+ Critical Sites Globally
- Digital Global Strategy, Operations, and Enablement for the IT team deliver critical cross-functional initiatives and manage operations and strategic initiatives across multiple countries to Improving Employee Experience by working closely with the CIO
Regional Service Delivery Manager
Wipro
10.2007 - 05.2013
- IT Infrastructure Services
- Worked extensively in enterprise-level engagements and was responsible for program management, team management, vendor selection and management, requirement understanding, solution design, and customer relationship management, with a rigorous focus on quality.y
Process Leader
Dell
05.2006 - 10.2007
- Company Overview: Website: Not provided
- Implement & Monitor initiatives/programs for improving CE (Dell Financial Services)
- Minimise COPQ (Cost of Poor Quality) and effectively implemented new methods and systems as part of process improvement
- Website: Not provided
Assistant Manager
HP
07.2005 - 05.2006
- Company Overview: Website: Not provided
- Comprehended customer business requirements/challenges & enhanced value add from the team
- Responsible for Monthly reviews on metrics with all stakeholders and promoting automation post-cost-benefit analysis via new technology
- Website: Not provided
Assistant Manager
Wipro BPO
10.2003 - 06.2005
- Company Overview: Website: Not provided
- Scrutinize the performance of the Associates & Team Leaders and mentor them on a periodic basis by facilitating Train the Trainer Programs for new Team Leaders & Trainers
- Perform audits & share feedback
- Website: Not provided
Process Associate
GE Capital
11.2000 - 09.2003
- Company Overview: Website: Not provided
- Address various customer credit issues like late charges, merchandise disputes, payments, credit reporting disputes, etc
- (Supporting Montgomery Bank of Georgia)
- Maintain various Dashboards and Reporting Templates for the Process Owner for the site
- Website: Not provided
Executive - Business Development
Direct Logistics
07.1999 - 10.2000
- Company Overview: Website: Not provided
- Generate Sales Leads
- Website: Not provided
Education
Sr Management Program - Executive Program
IIMK
B.A - Economics, Mathematics & Management
Madras Christian College
Skills
- Continuous Improvement
- Employee Experience
- Budgeting & Cost Control
- Operations and Service Delivery
- Business Process Management
- Customer Experience
- Stakeholder Management
- Vendor management
- Risk management
- Financial management
Certification
- Six Sigma Green Belt
- Program Management – Corporate Certifications
Accomplishments
- APAC Top ENPS Score, Schneider Electric, 2022
- APAC Best Manager Award, Schneider Electric, 2017
- Best People Manager Award, Wipro, 2012
Timeline
IT Director
Schneider Electric
06.2013 - Current
Regional Service Delivery Manager
Wipro
10.2007 - 05.2013
Process Leader
Dell
05.2006 - 10.2007
Assistant Manager
HP
07.2005 - 05.2006
Assistant Manager
Wipro BPO
10.2003 - 06.2005
Process Associate
GE Capital
11.2000 - 09.2003
Executive - Business Development
Direct Logistics
07.1999 - 10.2000
Sr Management Program - Executive Program
IIMK
B.A - Economics, Mathematics & Management
Madras Christian College
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