Summary
Overview
Work History
Education
Skills
Timeline
Generic

AVANEESH SHUKLA

Sr.Branch Renewal Executive
Flat No.406/4th Floor Majestic B1 Opp-Empire Homes Chikhloli Ambarnath West Thane

Summary

Seeking a challenging career with exposure to the leading technology. Contribute to an organization which highly professional, provides skill-oriented &challenging environment and opportunities for maximum utilization of my potentials.

Overview

14
14
years of professional experience

Work History

Branch Renewals Executive

Aviva Life Insurance Company India Limited
Thane
05.2017 - 06.2018
  • Responsivities
  • Responsible for reaching out to customers to collect for renewal Premium
  • Maintained relationship with the Existing customers to give them service for renewal and POS
  • Issues Continuous follow up with HNI clients for the renewal premium and revival requirements
  • Collect HNI Premium from customer preferred location
  • Distribute Call Centre leads to Runners for Collection and share Updated remarks with call center
  • Resolving customer complaints received from field and channel partners
  • Coordinate with various Departments to ensure timely resolution of the complaints
  • Following up with respective department for customer complaint cases
  • Providing excellent support to the customers by resolving queries within TAT
  • Monitoring and following up on general suspense cases and ensuring timely resolution of the Same Daily monitoring pending credit cases ensuring clearance of the same
  • Daily monitoring and reconciliation of renewal premium receipts
  • Direct visit of non-contactable cases in all over Mumbai
  • Maintain relationship and achieve customer satisfaction
  • Maintain and track renewal conversion and allocation data
  • Achieved month on month target and maintain the persistency ratio in our zone

Senior Branch Renewals Executive

Pramerica Life Insurance Ltd
Thane
07.2018 - Current
  • Responsible for reaching out to customers to collect for renewal Premium
  • Maintained relationship with the Existing customers to give them service for renewal and POS
  • Issues Continuous follow up with HNI clients for the renewal premium and revival requirements
  • Collect HNI Premium from customer preferred location
  • Distribute Call Centre leads to Runners for Collection and share Updated remarks with call center
  • Resolving customer complaints received from field and channel partners
  • Coordinate with various Departments to ensure timely resolution of the complaints
  • Following up with respective department for customer complaint cases
  • Providing excellent support to the customers by resolving queries within TAT
  • Monitoring and following up on general suspense cases and ensuring timely resolution of the Same Daily monitoring pending credit cases ensuring clearance of the same
  • Daily monitoring and reconciliation of renewal premium receipts Direct visit of non-contactable cases in all over Mumbai
  • Maintain relationship and achieve customer satisfaction
  • Maintain and track renewal conversion and allocation data
  • Achieved month on month target and maintain the persistency ratio in our zone

Customer Service Executive

All Serve Insurance Company
12.2014 - 02.2016
  • Lead Generation Process (Call to customer & generating lead for promotion app Askme.com)

Accountant

Dhanotra Group Of Companies
Thane
09.2013 - 11.2014
  • Responsivities : Handling Accounts.

Customer Service Executive

Robinhood Insurance Broking Pvt Ltd
03.2012 - 11.2014
  • Responsivities : Lead Generation Process (Call to customer & generating lead for new insurance policy)

Customer Service Representative

Relaible Business Services & Solutions
05.2010 - 08.2013
  • Inbound Call Center (Call to customer for prepaid sim related query & services)

Education

B.A. - undefined

U.P Board

ADCA (Advance Diploma - Computer Application

Skills

    Growth planning

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Timeline

Senior Branch Renewals Executive

Pramerica Life Insurance Ltd
07.2018 - Current

Branch Renewals Executive

Aviva Life Insurance Company India Limited
05.2017 - 06.2018

Customer Service Executive

All Serve Insurance Company
12.2014 - 02.2016

Accountant

Dhanotra Group Of Companies
09.2013 - 11.2014

Customer Service Executive

Robinhood Insurance Broking Pvt Ltd
03.2012 - 11.2014

Customer Service Representative

Relaible Business Services & Solutions
05.2010 - 08.2013

B.A. - undefined

U.P Board

ADCA (Advance Diploma - Computer Application

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AVANEESH SHUKLASr.Branch Renewal Executive