Avani Gupta
Bangalore
Summary
Results-driven professional with experience in channel creation, sales growth, and retention strategies. Skilled to manage projects effectively while collaborating with diverse teams and vendors. Capable in problem-solving and optimizing performance through the development of customer-centric processes, contributing significantly to organizational success. Committed to continuous learning and professional development within a dynamic work environment.
Overview
21
21
years of professional experience
Work History
Producer & Aggregator of Products
Personal care/Home care
Bangalore
11.2017 - 07.2023
- Created a small bouquet of basic skincare products catering to the most common issues. Deep understanding of common problems through regular interaction and feedback from users.
- I conducted workshops and participated in an exhibition to educate people about safe products for skin care. Also, spread awareness of the chemical content in body care products through interactive label-reading workshops and practical demonstrations of simple DIY non-toxic alternatives.
New Channel Sales, Customer Insights
Purna Organics ( Startup)
Bangalore
07.2016 - 10.2017
- Develop SEO-optimized content and manage listings for 200 organic gardening products across major e-commerce platforms.
- Oversee social media, blog content, and marketing, engage with customers to boost sales.
New Channel Sales, Customer Insights
GreenTech Life(Social Startup)
Bangalore
10.2015 - 05.2016
- List composting bins and modular gardens on e-commerce platforms, engage customers for better placement, conduct demos and workshops, expand distribution, handle institutional sales, and optimize procurement and online listing.
Customer Retentions
Telecom (Airtel, Reliance)
Hyderabad
11.2004 - 07.2009
- KPIs were to control customer churn for AP Circle's postpaid base.
- Collect and segregate billing data, implement best practices, and oversee processes for high unbilled amounts, payment issues, and more.
- Managed two call centres with 80 seats, 30+ associates, and a few collection agencies.
- Observed complaint trajectories, proposed corrective actions, and deployed anticipatory steps such as DND and renewal reminders to decrease customer attrition.
Channel Sales & Marketing Communications
TVS Electronics
Chennai, Mumbai
06.2002 - 11.2004
- Implemented an integrated marketing plan for dealer appointments, market development, and sales promotions to boost leads in Mumbai, Maharashtra, and Gujarat.
- Established a third-line distribution channel for consumables in Mumbai, and increased market share from 16% to 22% in Q4, 2003.
- Completed a brand standardization program and channel communication as a trainee.
Education
MBA (PGDRM) -
Narsee Monjee Institute of Management Studies
Mumbai04.2002
B.Com. (Hons.) -
Indian Institute of Management Studies
Hyderabad04.2000
Diploma in Sustainability Studies -
Bhoomi College
Bangalore04.2018
Skills
- Development of Customer Processes
- Client Retention Strategies
- Quality Audit
- Channel creation and sales
- Demos, workshops, and event participation
- Data handling, analysis, and reporting
- Vendor Relationship Management
Timeline
Producer & Aggregator of Products
Personal care/Home care
11.2017 - 07.2023
New Channel Sales, Customer Insights
Purna Organics ( Startup)
07.2016 - 10.2017
New Channel Sales, Customer Insights
GreenTech Life(Social Startup)
10.2015 - 05.2016
Customer Retentions
Telecom (Airtel, Reliance)
11.2004 - 07.2009
Channel Sales & Marketing Communications
TVS Electronics
06.2002 - 11.2004
MBA (PGDRM) -
Narsee Monjee Institute of Management Studies
B.Com. (Hons.) -
Indian Institute of Management Studies
Diploma in Sustainability Studies -
Bhoomi College
Similar Profiles
Austin SotoAustin Soto
Caregiver at Anointed Care Personal Care HomeCaregiver at Anointed Care Personal Care Home
Rhonda StevensRhonda Stevens
Direct Service Worker at Home Sweet Home Personal CareDirect Service Worker at Home Sweet Home Personal Care
CURTISHA ALEXANDERCURTISHA ALEXANDER
Direct Service Worker/ Certified Nurse Assistant at Home Sweet Home Personal CareDirect Service Worker/ Certified Nurse Assistant at Home Sweet Home Personal Care