Mondaycom
Hi, I’m
Avani Patel
Ahmedabad
Summary
Experienced operations & client relationship professional adept at coordination, research, and implementation. Skilled in problem-solving and software utilization, with a proactive approach and a robust background in HR executive duties, encompassing leave management, recruitment, and employee engagement. Recognized for ensuring seamless day-to-day operations across diverse fields. Eager to drive operational excellence and enhance client satisfaction through strategic coordination and innovation
Overview
15
years of professional experience
Work History
Meru Accounting
Operations & Client Relationship excellence leader
12.2020 - Current
Job overview
- Project Management: Coordinated multiple projects to ensure timely delivery, efficient resource allocation, and goal alignment.
- Client Relations: Handled client communications, resolved concerns promptly, and worked to enhance overall client satisfaction.
- Team Oversight: Supervised cross-functional teams including virtual assistants, marketing, and innovation units to ensure aligned execution.
- Market Research: Conducted in-depth research on industry trends and competitors to provide strategic insights for business growth.
- Campaign Management: Planned, managed, and optimized PPC campaigns across platforms like Taboola, LinkedIn, Twitter, and Google Ads.
- Workplace Culture: Promoted a positive work environment by recognizing team achievements and fostering employee engagement.
- Networking & Representation: Built professional relationships and represented the firm at industry events to enhance visibility and outreach.
- Recruitment & Hiring: Managed end-to-end hiring processes—job postings, interviews, negotiations—on platforms like Upwork and WorknHire.
- Lead Generation & Conversion: Identified and nurtured leads on Upwork, Freelancer, and Guru; prepared proposals, followed up, and closed deals.
- CRM & Email Campaigns: Maintained lead records in Zoho CRM, executed targeted email campaigns, and ensured regular LSQ updates.
- Cold Calling: Conducted cold calls to engage potential clients and convert them into business opportunities.
Asian Sky Engineering Company
HR Executive
12.2016 - 10.2018
Job overview
- Managing recruitment processes.
- Handling employee onboarding & orientation programs.
- Managing employee relations and addressing grievances in a construction environment.
- Researched and analyzed human resources trends and best practices to drive corporate policy changes and optimize business performance.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Insync Healthcare Solutions
Billing Associates
08.2015 - 07.2016
Job overview
- Processing medical claims and billing submissions accurately and in a timely manner.
- Following up on unpaid claims and resolving any billing issues or discrepancies.
- Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
Aegis
Customer care
11.2013 - 04.2015
Job overview
- Customer assistance: Account inquiries, transactions, issue resolution.
- Banking product education: Account openings, loans, investments.
- Complaint handling: Professional resolution, customer satisfaction.
Shree Ram Engineering Company
HR Executive
02.2010 - 10.2013
Job overview
- Recruitment and selection processes.
- Employee onboarding and orientation.
- Performance management and appraisal.
- Employee relations and conflict resolution.
- HR policy development and implementation.
Education
National Institute of Management
Master of Business Administration
04.2009
University Overview
GPA: 68
Maharaja Sayajirao University
Bachelor in Commerce
12.2007
University Overview
GPA: 50
Skills
- Project Co ordination
- Recruitment and hiring
- Continuous improvements
- Conflict resolution
- Team building
- KPI development
- Strategic planning
- Process improvement
Accomplishments
- Successfully researched and implemented Monday.com as a Project Management System (PMS), significantly improving task management and team coordination.
- Conducted in-depth research on the 'Great Place to Work' certification process for Meru Accounting to support employer branding and organizational development initiatives.
- Led the successful implementation of ISO certification, enhancing operational standards and ensuring compliance with international quality benchmarks.
- Spearheaded end-to-end management of GITEX event participation for the company, boosting brand visibility and driving strategic business networking opportunities.
- Successfully managed the Odoo event held in Gandhinagar in 2024, overseeing end-to-end coordination to ensure smooth execution and impactful participation
Software
Zoho CRM
Zoho Email Campaign
Fresh Desk
Helpdesk
Slack
Office 365
Skype
Zoom
Automation
Hobbies
- Drawing: Enjoy exploring creativity through sketching and visual art as a form of relaxation and expression.
- Poem Writing: Passionate about expressing emotions and thoughts through rhythmic and meaningful poetry.
- Quote Writing: Love crafting original quotes that inspire, motivate, and reflect personal philosophy.
- Travelling: Enthusiastic about discovering new places, cultures, and experiences that broaden perspectives and spark inspiration.
Additional Information
- Pratibha Foundation: Actively contributed to the betterment of underprivileged children by participating in educational and development initiatives.
- Home-Based Tutoring: Volunteered to teach and mentor children at home, supporting their academic growth and personal development.
Timeline
Operations & Client Relationship excellence leader
Meru Accounting
12.2020 - Current
HR Executive
Asian Sky Engineering Company
12.2016 - 10.2018
Billing Associates
Insync Healthcare Solutions
08.2015 - 07.2016
Customer care
Aegis
11.2013 - 04.2015
HR Executive
Shree Ram Engineering Company
02.2010 - 10.2013
Maharaja Sayajirao University
Bachelor in Commerce
National Institute of Management
Master of Business Administration
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