AVANISH
PreSales Manager
Summary
Dynamic and outcome-focused presales leader with over 15 years of experience in AI/ML solutions, cloud telephony, and enterprise communication platforms .
Recognized for leading end-to-end bid management, securing high-value government RFP wins, navigating complex tender processes, and driving successful technical evaluations and proposal defenses. Successfully delivered national-scale AI platforms such as the Parliament of India and India.gov.in, while also deploying high-volume Gen AI voice bots .
Deep-rooted expertise in IP telephony/Contact Center Solution systems, with full-cycle ownership across presales, solutioning, POCs , delivery, and customer success.
Strength lies in translating business goals into product direction through client feedback, market insights, and field-tested deployment experience.
Seeking a leadership role to scale AI-driven communication initiatives and deliver measurable impact.
Overview
15
15
years of professional experience
4015
4015
years of post-secondary education
5
5
Certifications
Work History
PRESALES & CUSTOMER SUCCESS MANAGER - AI TECH SOLUTIONS
Reverie Language Technologies Limited
07.2022 - Current
- Handled both Presales and Customer Success, managing the full journey of AI voice and language solutions – from demos and POCs to onboarding and client support.
- Led major multilingual AI projects like Parliament of India and India.gov.in, ensuring smooth rollout and performance.
- Architected scalable voice bot solution managing 1M+ calls/day with 2500+ concurrent users , combining telephony and Gen AI.
- Drove adoption and ROI through training, onboarding, and ongoing support.
- Turned customer feedback into product improvements, shaping roadmap for voice UI, localization, and conversational AI.
- Worked with engineering and QA teams to deliver high-quality, multilingual solutions with low latency and clear voice output.
- Led key initiatives including the shift to AI-first strategy and launch of regional language STT API platform.
- Supported sales by creating demos, answering RFPs, customizing solutions, and addressing client concerns.
- Helped improve win rates and customer satisfaction through tailored solutions and strong collaboration across teams.
PRESALES MANAGER | STRATEGIC SOLUTION ARCHITECT
Cloud Infotech Pvt. Ltd.
05.2015 - 06.2022
- Led business consulting and presales for nationwide telephony transformation projects, bridging enterprise clients with internal engineering and product teams.
- Managed end-to-end delivery of IP Telephony and Contact Center solutions – from demos and POCs to large-scale deployments.
- Drove R&D for VoIP products aligned with the company's GTM strategy; onboarded multiple vendors to build a robust telecom infrastructure portfolio.
- Achieved 30x revenue growth by aligning tech delivery with business goals across Smart Cities, BFSI, and Government sectors.
- Advised on hybrid communication strategies for BEL, GAIL, BHEL, and implemented IP fallback solutions for legacy systems.
- Transitioned clients like HDFC to IP telephony, managing the full lifecycle from discovery to delivery.
- Built partnerships with global OEMs after strategic visits to Hong Kong and China, helping shape a future-ready product roadmap.
PRODUCT MANAGER - ENTERPRISE VOIP SOLUTIONS
GI Services India Ltd.
10.2011 - 05.2015
- Played an important role in design and deployment of enterprise-grade VoIP infrastructure for major clients such as IELTS and Airtel, ensuring high availability and quality of service across multi-location networks.
- Bridged the gap between product strategy, client requirements, and engineering teams, enabling faster delivery cycles and better alignment with customer needs.
- Spearheaded the rollout of multi-tenant dialer platforms for outbound campaigns in BFSI and education sectors, improving agent productivity and call throughput by 30%.
- Played a key role in client onboarding and solution customizations, driving early adoption of integrated communication features like call analytics, voice logging, and CRM connectors.
ASTERISK ENGINEER
Teckinfo Solutions Pvt. Ltd.
06.2010 - 09.2011
- Engineered the Voice Backbone for enterprise-grade Dialer Applications, ensuring seamless call orchestration and system reliability.
- Deployed SIP and Asterisk-based telephony systems, optimizing for scalability, uptime, and QoS across multiple client environments.
- Led onsite project implementation, directly resolving site-specific challenges and aligning tech rollouts with business operations.
- Established strong troubleshooting and deployment frameworks that informed future enterprise voice solutioning and hybrid tech delivery.
Education
Higher Secondary School -
CBSE
B.Tech - Information Technology
Uttar Pradesh Technical University
Secondary School - undefined
CBSE
Skills
Presales : Presales Strategy, Solution Consulting & Demos, POC Execution
Bid Management : Bid Lifecycle Management, Govt RFP Leadership & Tender Expertise
Voice Tech & AI : AI/ML Voice Bot Design, STT, TTS, NLP APIs, Conversational AI Solutions
Telephony & Communication : VoIP, SIP, IP Telephony, Contact Center & Cloud Telephony, Enterprise Voice Infrastructure
Delivery & Customer Success : Onboarding & Post-Deployment Growth, Large-Scale Project Delivery
Product & GTM Strategy : Product Roadmapping, Market-Aligned Strategy, Cross-Team Collaboration
Accomplishments
- Secured and delivered ₹25 Cr+ in government AI tech RFPs, including 'Digital Sansad and India.gov.in', through complete bid lifecycle ownership.
- Architected Gen AI voice bots handling 1M+ calls/day with 2500+ concurrency on multilingual public platforms, owning end-to-end delivery—from presales and telephony integration to QA and deployment.
- Led 20+ enterprise POCs and demos, with a 70% conversion rate from solutioning to full deployment.
- Influenced product roadmap by translating real-world client feedback from 30+ enterprise clients into feature enhancements across AI localization, speech synthesis, and conversational design.
- Enabled 30x revenue growth in a previous role by aligning presales with delivery and product teams across 100+ enterprise deals.
- Earned internal recognition through awards like Change Maker, Power of One, and Most Valuable Asset for consistently delivering impact at scale.
Technology Toolkit
Asterisk, FreeSWITCH, FreePBX, SIP Systems, AWS AI Services, Azure Communication Services, STT APIs, Wireshark, Postman, JIRA
Certification
AI Engineer - Simplilearn
Timeline
PRESALES & CUSTOMER SUCCESS MANAGER - AI TECH SOLUTIONS
Reverie Language Technologies Limited
07.2022 - Current
PRESALES MANAGER | STRATEGIC SOLUTION ARCHITECT
Cloud Infotech Pvt. Ltd.
05.2015 - 06.2022
PRODUCT MANAGER - ENTERPRISE VOIP SOLUTIONS
GI Services India Ltd.
10.2011 - 05.2015
ASTERISK ENGINEER
Teckinfo Solutions Pvt. Ltd.
06.2010 - 09.2011
Secondary School - undefined
CBSE
Higher Secondary School -
CBSE
B.Tech - Information Technology
Uttar Pradesh Technical University