Avanthi Krishnapuram

Conduct video-based KYC (VKYC) verification for customers in a
secure and compliant manner.
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• Verify customer identity using Aadhaar, PAN, KYC documents.
Ensure real-time face matching and liveliness checks during the video call.
•
Guide customers through the KYC process and troubleshoot any
technical issues they face.
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• Adhere to RBI, SEBI, and other regulatory KYC/AML guidelines.
Detect and report fraudulent attempts, document discrepancies,
and suspicious activities.
•
Provide a smooth and professional customer experience during
video calls.
•
Address customer queries related to KYC documentation and
verification processes.

Achieve assigned daily/monthly targets for successful KYC
verifications.
Maintain success, average talk time, AHT (average handling time), occupancy, and adherence to service-level agreements.
•
Ensure 100% compliance with internal policies and regulatory

Executed accurate VKYC processes in accordance with regulatory guidelines.

Guided customers through onboarding, enhancing digital interaction experiences.

Meet or exceed monthly targets for: Number of successful VKYC
completions, Occupancy & availability
Logged-in hours & AHT (Average Handling Time) adherence
Cross-sales & fee income generation (investments, loans, credit cards, etc.)

Identify and execute • cross-sell opportunities during onboarding.
Utilize CRM, digital tools, and databases to enhance sales
effectiveness.

Have good knowledge on functionality of Online Banking and proficient in Credit Card
Services.
Analyzed business requirements and worked towards the project delivery.
• Understanding the customer issues and provide the appropriate solutions to the
customer.