Avantika Arora
Employee Centric Human Resource
Delhi
Summary
Dynamic human resources professional with over 12 years of comprehensive experience managing the entire employee life cycle, including profile creation, transfer requests, leave adjustments, and time reporting. Expertise in U.S. Defined Benefit (DB) and Defined Contribution (DC) plan administration, with a proven track record in end-to-end plan management encompassing eligibility, enrollment, contributions, vesting, distributions, compliance, and regulatory reporting. Proficient in pension calculations, QDRO processing, and annual valuation support for DB plans, as well as skilled in 401(k) operations and investment fund administration for DC plans. Committed to pursuing a full-time role that presents professional challenges while leveraging strong analytical skills, effective time management, and a focus on delivering exceptional participant experiences.
Overview
17
17
years of professional experience
Work History
Employee Centric Human Resource
Genpact Badshahpur
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
- Improved office efficiency by effectively managing internal communications and correspondence.
HR Operations
Wipro Ltd
07.2011 - 06.2023
- Promoted within 18 months
- Trained on HM (U.S healthcare) DB and DC domain
- Cross trained on multiple documents to enhance in-depth knowledge (Medicare, cobra Election and Expiration, Payroll Processes, Imputed Income and may more H&W process). Also have knowledge of Pension and Benefits Plan and Contributions like Rollover, Payoffs(ELP & MLP) Withdrawals.
- Maintained and updated employee records in HRIS; ensured data integrity and compliance with audit standards.
- Collaborate with Managers to define data requirements and identify key metrics.
- Solve problems and identify root causes: Analyze data to uncover trends, identify root causes, and recommend data-driven solutions to improve processes.
- Take initiative in unclear situations: Proactively address challenges and propose solutions, even when the path forward is uncertain.
- Coordinated with payroll and benefits teams to ensure smooth processing and employee satisfaction.
- Respond to employee queries on policies, benefits, and HR procedures, fostering a positive workplace culture.
- Client Impact
- Product Impact
- Capability Enhancement
- Awards & recognition
Personal Banker
HDFC Bank
01.2010 - 06.2011
- Provide personalized financial services to a diverse portfolio of clients, including account opening, deposit and withdrawal processing, and resolving account-related inquiries.
- Conduct thorough financial analyses and review clients' financial goals to recommend suitable banking products, such as savings accounts, certificates of deposit, and investment options.
- Build and maintain strong relationships with clients through regular communication, proactive outreach, and personalized service, resulting in a 20% increase in client retention.
- Consistently achieve sales targets by cross-selling banking products and services, resulting in a 15% increase in revenue generation.
- Ensure compliance with banking regulations, internal policies, and procedures to minimize risk and maintain a high level of data integrity
- Collaborate with internal teams, such as loan officers and investment advisors, to provide comprehensive financial solutions and meet clients' needs
Sales Consultant
Religare, India
02.2009 - 01.2010
- Worked with fellow sales team members to achieve group targets
- Listened to customers to understand needs and refer to optimal service.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Education
BBA -
GGSIPU
Delhi01-2009
XII (CBSE) - undefined
Kendriya Vidyalaya Mussoorie
Mussoorie01-2006
X (CBSE) - undefined
Kendriya Vidyalaya, Mussoorie
Mussoorie01-2010
MBA - International Market
IGNOU
New Delhi, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
MS office
Microsoft Word
Awards & recognition
Awarded for Excellence, Client Impact, and Rising Star, at multiple R&R, Received Platinum Awars in Quarterly R&R
Academic achievements
- 2006-2009
- Scholastic Achievements
- Received the Team Award for implementing Robotic processing system for stakeholders 2019
- Awarded Gold medal & cash prize for securing 95% in National Science Olympiad 2005
Timeline
Employee Centric Human Resource
Genpact Badshahpur
05.2025 - Current
HR Operations
Wipro Ltd
07.2011 - 06.2023
Personal Banker
HDFC Bank
01.2010 - 06.2011
Sales Consultant
Religare, India
02.2009 - 01.2010
MBA - International Market
IGNOU
04.2001 -
XII (CBSE) - undefined
Kendriya Vidyalaya Mussoorie
X (CBSE) - undefined
Kendriya Vidyalaya, Mussoorie
BBA -
GGSIPU