Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
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AVANTIKA ARYA

New Delhi

Summary

Experienced Senior Customer Service Representative with strong background in customer relations, issue resolution and team collaboration. Strengths include strong communication, relationship-building, and problem-solving skills that drive customer satisfaction and enhance company reputation. Experienced in mentoring peers and contributing to service quality improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Representative

Concentrix
Delhi
11.2023 - Current
  • Reviewed and moderated user-generated content in compliance to monetize the content with client policies and procedures.
  • Monitored workflows to address and act upon any violent or harmful content.
  • Ensured the safety and well-being of users on the platform by adhering to strict guidelines.
  • Provided detailed performance reports and actionable insights to senior leadership, driving continuous process improvements.

Freelance Translator & Proofreader

Flitto
01.2019 - 01.2023
  • Analyzed customer feedback to evaluate satisfaction across critical service touchpoints for Samsung, including product quality, delivery condition, turnaround time (TAT), installation effectiveness, and technician performance
  • Actively engaged in freelance translation and proofreading for various projects through platforms such as Flitto and Verbolabs.
  • Built a strong reputation for reliability, consistently meeting deadlines and exceeding client expectations.

Education

Master's degree - Korean Language and Literature

Jawaharlal Nehru University
New Delhi, India
01.2023

Bachelor's degree - Korean Language and Literature

Jawaharlal Nehru University
New Delhi, India
01.2022

Diploma - Turkish

01.2019

Skills

  • Customer Service
  • Policy Adherence
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Communication Skill
  • Time Management
  • Hindi (native)
  • Korean (major)
  • English (fluent)
  • Turkish (basic)
  • Spanish (basic)

Certification

  • Awarded Scholarship from One Asia Foundation
  • Attended 7th AKS Seminar
  • Attended workshop on Modern India (Indian Embassy in Korea)

Activities

  • Active in international Korean conferences and workshops
  • Led Hangeul Day fest (2018 & 2019) at JNU
  • Participated in Korean cultural programs (JNU & Korean Embassy, New Delhi)
  • Former member of JNU Dance Club and Mountaineering Club

Timeline

Senior Representative

Concentrix
11.2023 - Current

Freelance Translator & Proofreader

Flitto
01.2019 - 01.2023

Master's degree - Korean Language and Literature

Jawaharlal Nehru University

Bachelor's degree - Korean Language and Literature

Jawaharlal Nehru University

Diploma - Turkish

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