Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

AVANTIKA BALKRISHNAN

Bengaluru

Summary

Experienced Senior Operations Associate with a robust background in optimizing marketplace operations. Proven expertise in overseeing daily activities, cultivating vendor relationships, and implementing process enhancements to ensure operational efficiency. Strong communication and collaboration skills, dedicated to driving continuous improvement and enhancing customer satisfaction. Seeking to leverage extensive experience and skills to contribute effectively to organizational success in the operations management field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Associate- Marketplace Operations

Headout Inc
Bengaluru
05.2024 - Current
  • Manage day-to-day operations of the marketplace, monitoring key metrics, identifying issues, and implementing solutions for seamless operations.
  • Build and maintain relationships with vendors and partners, negotiate contracts, and enhance performance and service delivery.
  • Continuously evaluate existing processes and procedures, identifying opportunities for improvement, automation, and scalability.
  • Utilize data-driven insights to make informed decisions, optimize operations, and drive strategic initiatives.
  • Collaborate closely with Product, Marketing, and Customer Support teams to align operations with company goals and initiatives.
  • Ensure high standards of service quality and compliance with company policies and industry regulations.

Associate - LOAD (Selling Partner Recruitment and Success)

Amazon Development Center Pvt. Ltd.
Bangalore
02.2022 - 05.2024
  • Managed the daily workload of designated tasks and guaranteed adherence to specified Service Level Agreements (SLAs) according to quality benchmarks
  • Promptly communicated any concerns or issues regarding SLAs or quality to the manager or lead for timely resolution
  • Utilized Salesforce for conducting brand research, seller research, and capturing lead details
  • Assessed and screened potential sellers for suitability to join the Amazon US marketplace, by either qualifying or disqualifying them based on predetermined criteria.

Associate - UK Retail Business Services

Amazon Development Center Pvt. Ltd.
Bangalore
02.2022 - 02.2024
  • Handled day-to-day volumes of assigned tasks and ensured the given service level agreement is met as per our quality standards
  • Supporting vendors in enhancing the retail selection on Amazon's online catalog
  • Interacting and coordinating with vendors to accurately set up the Amazon catalog for pricing, product details, and other product-related information
  • Investigated and identified (Root Cause Analysis) the cause for a recurring problem
  • Ability to deal with ambiguity-use discretion and judgment to take decisions on critical business
  • Established strong vendor relationships to maintain and support the business
  • Supporting vendors on Purchase Order related queries for smooth shipping of materials to Amazon Fulfillment Centers
  • Reporting various internal metrics to the leadership by report creation and calculations.

Education

Advance General Management Program -

Institute of Management Technology
Ghaziabad, UP
12-2024

Bachelor of Science - Biotechnology

Bhavan’s Vivekananda College
10-2021

Skills

  • Excellent Communication skills
  • Problem Investigation
  • Vendor Relationship Management
  • Mentorship
  • Teamwork
  • Time Management
  • MS Office
  • Fast learner
  • SalesForce
  • Customer Escalations
  • Reservation Operations

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2

Certification

  • Internship at Unschool.in (2021) as a ‘Sales and Marketing Intern’ and was promoted to Community Leader, where in I got chance to lead a group of Sales and Marketing Interns
  • Mentored new onboarded associates with the work process at Amazon as a ‘Work Buddy’ after 7 months of experience
  • Certified by Great Learning in Data Analytics using Excel (Issues on July 2023)
  • Implemented strategic projects for process improvement across diverse areas, including Brand, Procurement, and Sales. Achieved significant headcount savings, contributing to organizational efficiency and success
  • Proficient in Salesforce at an intermediate level

References

References available upon request.

Timeline

Senior Associate- Marketplace Operations

Headout Inc
05.2024 - Current

Associate - LOAD (Selling Partner Recruitment and Success)

Amazon Development Center Pvt. Ltd.
02.2022 - 05.2024

Associate - UK Retail Business Services

Amazon Development Center Pvt. Ltd.
02.2022 - 02.2024

Advance General Management Program -

Institute of Management Technology

Bachelor of Science - Biotechnology

Bhavan’s Vivekananda College

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AVANTIKA BALKRISHNAN