Avantika Das
Pune
Summary
Motivated and forward-thinking professional technical support with 3+ years of healthcare software industry experience with a combination of technical, product roles in a dynamic environment.
A positive and friendly demeanor. A strong team player believe in collaborating and sharing knowledge with the team. Ability to multitask within fast-paced environments and have excellent analytical and problem-solving skills, strong organizational and communication skills. I aspire to acquire a position that gives me the opportunity to bring my service expertise and willingness to learn to make an organization successful.
Overview
4
4
years of professional experience
Work History
Associate Support Consultant
FollowMyHealth
Pune
01.2021 - Current
FollowMyHealth is a portal where patients access their medical records, historical, and current and as technical support we help maintain the records and assist with any technical issues.
This includes making sure the Interface services are running, data flow is uninterrupted.
Troubleshooting issues faced by hospitals/clinics related to the FollowMyHealth patient portal.
• Ensuring smooth flow of medical information from clinical application into the portal.
• Working on the clients SQL database to retrieve and correct data.
• Working in tandem with the EHR and PM application.
•Restarting FMH interface services, installing and disabling the interface services.
Reviewing error/event logs and proactive interface monitoring.
•Analyze client reported issues and resolve problems by doing complete research.
Education
Master of Arts - English Hons
St. Mira's College for Girls
01.2020
Bachelor of Arts - English Hons
St. Mira's College for Girls
High School Diploma - Commerce
St. Edmund's Higher Secondary School
Secondary Degree -
Seven Set School
Skills
- Proficient Troubleshooter
- Critical Thinking Ability
- Effective questioning
- Active listening skills
- Quality-focused
- Ability to adapt to changes
- Self-driven
- Process Improvement Identification
- Knowledge of Salesforce
- Knowledge of ServiceNow
- Knowledge of SQL
- Knowledge of Microsoft Office
- Strong Verbal Communication
- Strong Written Communication
- Flexible
- Technical assistance
- Training and coaching
- Training abilities
Personal Information
Title: Associate Support Consultant
Accomplishments
- I am a frequent receiver of Employee of the Month awards
- I have received multiple awards in the team for extra ordinary customer service and Voice of Customer scores.
- I have been recognized for my exceptional quality of work.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Associate Support Consultant
FollowMyHealth
01.2021 - Current
Master of Arts - English Hons
St. Mira's College for Girls
Bachelor of Arts - English Hons
St. Mira's College for Girls
High School Diploma - Commerce
St. Edmund's Higher Secondary School
Secondary Degree -
Seven Set School
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