Avantika Dorlikar
Pune
Summary
Skilled Sales and Service Representative with background in customer-facing roles within fast-paced environments. Proven ability to maintain high-level customer satisfaction while driving sales growth through effective communication and product knowledge. Strong understanding of sales strategies, client relationship management, and conflict resolution have consistently contributed to enhanced team performance and business success.
Overview
1
1
year of professional experience
Work History
Sales and Service Representative
MITSDE,PUNE
PUNE
10.2022 - 02.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Business Development Executive
SEVEN MENTOR
Pune
03.2022 - 09.2022
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Researched customer feedback regarding products and services offered by the organization.
- Established strong relationships with key decision makers within client organizations.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Master in Structural Engineering - Structural Engineering
KDK College Of Engineering .
Nagpur, MH04-2018
Bachelor of Engineering Technology - Civil Engineering Technology
Nagpur Institute of Technology
Nagpur, MH04-2015
Secondary And Higher Secondary College - Science
Shivaji Science College
Nagpur, MH03-2010
High School Diploma -
J.N.Tata Parsi Girls High School
Nagpur, MH03-2008
Skills
- Customer Retention
- Client Account Management
- Network development
- Customer Needs Assessment
- Performance Tracking
- Customer Service
- Client Service
- Product and service knowledge
- Performance Improvement
- Customer Relations
- Post-sales support
- Interpersonal communication skills
- Relationship Building
- Customer Success Management
Timeline
Sales and Service Representative
MITSDE,PUNE
10.2022 - 02.2023
Business Development Executive
SEVEN MENTOR
03.2022 - 09.2022
Master in Structural Engineering - Structural Engineering
KDK College Of Engineering .
Bachelor of Engineering Technology - Civil Engineering Technology
Nagpur Institute of Technology
Secondary And Higher Secondary College - Science
Shivaji Science College
High School Diploma -
J.N.Tata Parsi Girls High School
Similar Profiles
Vikasini RohamVikasini Roham
Team Lead (AO) at UBS Pune: INTeam Lead (AO) at UBS Pune: IN
Mandar GholeMandar Ghole
Technical Product Owner at T-systems ICT Pune Pvt LtdTechnical Product Owner at T-systems ICT Pune Pvt Ltd
SAGAR ANANDA KARANDESAGAR ANANDA KARANDE
Technical Senior Supervisor at ELPRO International Pimpri Chinchwad-PuneTechnical Senior Supervisor at ELPRO International Pimpri Chinchwad-Pune
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited